Technical Program Manager II

About the Role

Plan, direct, manage, and coordinate the combined functions of end user device support (e.g., PCs, laptops, tablets, smartphones), server administration, computer system implementation and maintenance, and database administration for an assigned area. Provide oversight for department technology planning, needs, and overall budget. Coordinate with citywide information technology resources and efforts, and provide highly responsible and complex administrative support to the assigned Department Director.

Responsibilities

• Assume full management responsibility for department or division technology services and activities.
• Oversee collaboration with departmental business units to understand their strategic and operational goals; align department technology services and activities with those goals.
• Provide oversight for department technology planning, needs, and overall budget.
• Manage the development and implementation of department technology goals, objectives, policies, and priorities.
• Manage a variety of functional and technical duties to support information technology systems and programs in assigned area; serve as the liaison between system users and information systems staff in the development, implementation, administration, and maintenance of information systems, computer programs, and software applications.
• Establish, within citywide and departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct, and coordinate, through subordinate level staff, the department's technology work plan; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
• Assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
• Oversee and participate in the development and administration of the department's technology budget; approve the forecast of funds needed for staffing, equipment, materials, and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
• Provide staff assistance to the Department Director; participate on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
• Oversee and participate in the study of existing information processing systems to evaluate effectiveness and develop specifications for new systems or prototype systems to improve production or workflow as required.
• Manage the upgrade of information technology hardware and software and troubleshooting of errors to maintain system after implementation.
• Manage or perform database administration tasks on large, multi-user server-based database systems.
• Explain, justify, and defend department technology programs, policies, and activities; negotiate and resolve sensitive and controversial issues.
• Meet and negotiate with vendors regarding software and hardware procurements and maintenance; ensure compliance with contract specifications; consult with vendors concerning system functionality and ensure the automated system meets the users' current and projected requirements.
• Select, train, motivate, and evaluate personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures when needed.
• Develop requests for proposals (RFPs); negotiate and manage vendor contracts for information technology services.
• Represent assigned area at Technical Review Committee and Information Services Committee meetings for information technology related policies, standards, and purchase approvals.
• Assist with preparation and administration of large and complex budgets.
• Oversee troubleshooting of servers, end user devices (e.g., PCs, laptops, tablets, smartphones), printers, and related equipment problems to ensure functional operation.
• Oversee system administration activities including setting up and monitoring backup processes, adding new users, modifying user/group profiles, monitoring and tuning system/server resources.
• Oversee implementation of system changes through automation, process change, management solutions, and training.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Perform related duties and responsibilities as required.

Requirements

• Master's degree from an accredited college or university in information systems, computer science, or business administration.
• Three (3) years of experience in large scale server-based database administration, systems administration, software applications analysis, and troubleshooting of information technology and associated hardware and software.
• Three (3) years of supervisory experience.
• Possession of a valid Driver's License.
• Possession of a City Operator's Permit (COP) within 6 months from date of hire.

Working Conditions

Environmental: Office environment; exposure to computer screens.

Physical: Essential and supplemental functions may require maintaining physical condition necessary for sitting for prolonged periods.