Technical Program Manager (I)

About the role

Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives. We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field. This role acts as the primary Vector systems liaison and source of truth for the Mandiant Consulting L2C organization, managing bugs, facilitating the tracking and delivery of feature requests, and ensuring clear and timely end user communications.

Responsibilities

• Bug Management Backlog Ownership: Regularly review and maintain the backlog of system issues related to the Mandiant Consulting organization (acting as the source of truth), ensuring bugs are tagged to the appropriate hotlist
• Cross-Functional Communication: Collaborate with cross-functional teams to communicate the priority of high-impact tickets and drive resolution.
• Operations Support: Provide hands-on support to Mandiant Consulting Operations team members to resolve requests with cross-functional partners as needed.
• Feature Request Management Backlog Maintenance: Maintain the backlog of system enhancement requests using Buganizer. Ensure new request intakes are handled appropriately, which includes hotlist tagging, spreadsheet tracking, and business requirements validation.
• Business Prioritization: Collaborate with the Mandiant Consulting organization to identify new enhancement requests and drive business-led prioritization.
• Hand-off & Clarification: Hand-off enhancement requests to appropriate GCBP system owners and facilitate the closure of open questions or clarify business requirements.
• Enablement & Testing: Facilitate testing, validation, and enablement for enhancements prior to their release.
• Communication: Regularly communicate the status of the enhancement backlog to relevant stakeholders.

Requirements

Minimum Qualifications

• Experience in program management, operations, or systems analysis.
• Strong conceptual understanding of the process improvement lifecycle (i.e. intake, business validation / requirements gathering, prioritization, development, testing and deployment / business enablement).
• Experience using ticket/workflow management systems.
• Strong documentation and cross-functional communication skills.
• Highly organized and able to manage up.

Preferred Qualifications

• Experience with Lead-to-Cash processes.
• Hands-on experience with process design, process optimization, or business architecture.
• Experience running User Acceptance Testing.
• Project or Program Management certifications or equivalent applied experience.

Benefits

• New Hire Referral Bonus and New Project Referral Bonus
• Health And Wellness Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.
• Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.
• PTO Package
• Financial Security 401K Plan: Secure your future with our retirement savings plan.
• Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.
• Additional Savings: Access to ADP discount benefits for further financial security.
• Professional Development Professional Training: Over 400 free courses available for your career advancement.
• Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.
• Female Leadership Program: Join our initiative to empower women in leadership positions.
• Work-Life Balance Carbon Program: Participate in our commitment to sustainability.
• Charity Program: Engage with our community through meaningful contributions.
• SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

Pay

Approximately a full package value of $195,000‑$236,000 annually, based on a $81‑$100 per hour rate.