Technical Program Director - Healthcare

About the role

The Technical Program Director - Healthcare is accountable for end-to-end delivery leadership for a strategic enterprise healthcare customer, ensuring the successful execution of complex, high-risk technical programs aligned to business outcomes, contractual commitments, and organizational strategy.

Responsibilities

• Own and define the overall program vision, strategy, and delivery approach across multiple interdependent projects, including complex infrastructure and migration initiatives
• Ensure full lifecycle ownership from initiation through delivery, migration execution, operational transition, and closure
• Direct the development and approval of integrated program and project plans, incorporating technical delivery, dependencies, and sequencing across private cloud environments
• Maintain alignment between program outcomes and strategic objectives, ensuring delivery across private cloud infrastructure, networking, security, and platform services
• Ensure the program environment supports successful delivery across all workstreams, including technical assurance, SDDC integration, and management of technical risks and escalations
• Ensure program plans explicitly account for patient safety, clinical workflows, system resilience, and regulatory compliance, not just technology outcomes
• Establish and operate within a standardized enterprise governance framework, ensuring consistency and predictability of delivery
• Define and maintain program governance structures including Program Board, SteerCo, and escalation paths
• Ensure adherence to PMO standards including RAID management, stage gates, reporting cadence, and financial control
• Embed governance controls covering patient safety risk, clinical impact assessments, cybersecurity posture, data protection, and interoperability compliance
• Act as the senior accountable interface for executive customer stakeholders (CIO, CTO, Program Sponsors)
• Lead complex stakeholder engagement across clinical, operational, and technology domains
• Deliver clear, integrated, and outcome-focused communications to senior stakeholders
• Manage stakeholder expectations and resolve conflicts across multiple parties
• Ensure alignment across customer, delivery teams, vendors, and internal leadership
• Build strong engagement with clinical stakeholders to ensure program decisions support safe, effective care delivery and do not disrupt clinical workflows
• Own program financial performance including revenue, margin, forecasting, and cost control
• Lead financial integration across multiple projects within the program
• Support commercial activities including bids, RFP responses, and vendor selection
• Ensure the program achieves agreed commercial and contractual outcomes
• Financial planning accounts for regulatory compliance, cybersecurity, data protection, resilience requirements, and clinical risk mitigation investments
• Own the identification, assessment, and mitigation of program-level risks and issues
• Develop and implement corrective actions to address complex delivery challenges
• Maintain proactive risk management ensuring program outcomes are protected
• Ensure unresolved issues are addressed through structured governance forums
• Explicitly manage risks relating to patient safety, clinical system availability, data privacy, cybersecurity threats, and regulatory compliance
• Ensure resilience and continuity risks (including downtime and failure scenarios) are proactively assessed and mitigated
• Ensure all program deliverables meet defined quality standards and customer expectations
• Lead program-level quality reviews, audits, and assurance activities
• Validate project quality plans and ensure adherence to quality management processes
• Drive continuous improvement through lessons learned and best practice adoption
• Ensure consistent application of delivery methodologies across all projects
• Ensure quality assurance includes clinical safety validation, regulatory compliance checks, cybersecurity controls, and interoperability standards (FHIR / HL7)
• Ensure solutions support interoperability and integration across healthcare ecosystems (e.g., FHIR, HL7)
• Navigate complex healthcare stakeholder environments including clinical and administrative functions
• Ensure programs are designed with full awareness of clinical workflows, patient safety implications, and operational continuity requirements
• Lead and coordinate multi-disciplinary program and project teams
• Ensure effective allocation and utilization of shared resources across the portfolio
• Define program organization structures, roles, and responsibilities (RACI)
• Support development of program and project management capability
• Drive a high-performance culture focused on accountability and delivery excellence
• Ensure teams are aligned to healthcare delivery priorities, including patient safety, regulatory accountability, cybersecurity awareness, and clinical impact sensitivity

Requirements

A minimum of 15 years of experience delivering complex programs in enterprise environments

Proven experience managing large-scale, high-risk, multi-stream programs

Strong executive presence with extensive customer-facing leadership experience

Experience managing strategic enterprise customers with executive-level visibility

Demonstrated expertise in data center infrastructure, private cloud, and hybrid cloud environments

Experience managing delivery under strict SLAs and contractual frameworks

Strong understanding of governance, PMO frameworks, and financial management

Strong healthcare experience, including knowledge of HIPAA / HITECH, patient safety considerations, interoperability standards (FHIR / HL7), and clinical systems

Bachelor’s degree required, preferably in a field related to the role. Additional relevant experience may substitute for the degree requirement

Master’s degree preferred

Project Management Professional (PMP) certification required

Program Management Professional (PgMP) preferred

Qualifications

• Minimum of 15 years of experience delivering complex programs in enterprise environments
• Proven experience managing large-scale, high-risk, multi-stream programs
• Strong executive presence with extensive customer-facing leadership experience
• Experience managing strategic enterprise customers with executive-level visibility
• Demonstrated expertise in data center infrastructure, private cloud, and hybrid cloud environments
• Experience managing delivery under strict SLAs and contractual frameworks
• Strong understanding of governance, PMO frameworks, and financial management
• Strong healthcare experience, including knowledge of HIPAA / HITECH, patient safety considerations, interoperability standards (FHIR / HL7), and clinical systems
• Bachelor’s degree required, preferably in a field related to the role. Additional relevant experience may substitute for the degree requirement
• Master’s degree preferred
• Project Management Professional (PMP) certification required
• Program Management Professional (PgMP) preferred