Technical Program Delivery Director - Healthcare

Key Responsibilities

• Own and define the overall program vision, strategy, and delivery approach across multiple interdependent projects, including complex infrastructure and migration initiatives
• Ensure full lifecycle ownership from initiation through delivery, migration execution, operational transition, and closure
• Direct the development and approval of integrated program and project plans, incorporating technical delivery, dependencies, and sequencing across private cloud environments
• Maintain alignment between program outcomes and strategic objectives, ensuring delivery across private cloud infrastructure, networking, security, and platform services
• Ensure the program environment supports successful delivery across all workstreams, including technical assurance, SDDC integration, and management of technical risks and escalations
• Ensure program plans explicitly account for patient safety, clinical workflows, system resilience, and regulatory compliance, not just technology outcomes

Governance & Control

• Establish and operate within a standardized enterprise governance framework, ensuring consistency and predictability of delivery
• Define and maintain program governance structures including Program Board, SteerCo, and escalation paths
• Ensure adherence to PMO standards including RAID management, stage gates, reporting cadence, and financial control
• Continuously assess and improve governance processes, contributing to enterprise best practices
• Ensure all program activities comply with internal standards and delivery frameworks
• Embed governance controls covering patient safety risk, clinical impact assessments, cybersecurity posture, data protection, and interoperability compliance

Stakeholder & Customer Management

• Act as the senior accountable interface for executive customer stakeholders (CIO, CTO, Program Sponsors)
• Lead complex stakeholder engagement across clinical, operational, and technology domains
• Deliver clear, integrated, and outcome-focused communications to senior stakeholders
• Manage stakeholder expectations and resolve conflicts across multiple parties
• Ensure alignment across customer, delivery teams, vendors, and internal leadership
• Build strong engagement with clinical stakeholders to ensure program decisions support safe, effective care delivery and do not disrupt clinical workflows

Risk, Issue & Escalation Management

• Own the identification, assessment, and mitigation of program-level risks and issues
• Develop and implement corrective actions to address complex delivery challenges
• Maintain proactive risk management ensuring program outcomes are protected
• Ensure unresolved issues are addressed through structured governance forums
• Explicitly manage risks relating to patient safety, clinical system availability, data privacy, cybersecurity threats, and regulatory compliance
• Ensure resilience and continuity risks (including downtime and failure scenarios) are proactively assessed and mitigated

Quality & Assurance

• Ensure all program deliverables meet defined quality standards and customer expectations
• Lead program-level quality reviews, audits, and assurance activities
• Validate project quality plans and ensure adherence to quality management processes
• Drive continuous improvement through lessons learned and best practice adoption
• Ensure consistent application of delivery methodologies across all projects
• Ensure quality assurance includes clinical safety validation, regulatory compliance checks, cybersecurity controls, and interoperability standards (FHIR / HL7)

Healthcare Industry Alignment

• Ensure program delivery aligns to healthcare regulatory, compliance, and operational requirements (HIPAA / HITECH)
• Manage risks related to patient data, clinical safety, system availability, and critical healthcare services
• Adeherence to data protection, privacy, and cybersecurity standards
• Solutions support interoperability and integration across healthcare ecosystems (e.g., FHIR, HL7)
• Navigate complex healthcare stakeholder environments including clinical and administrative functions
• Ensure programs are designed with full awareness of clinical workflows, patient safety implications, and operational continuity requirements

People Leadership & Resource Management

• Lead and coordinate multi-disciplinary program and project teams
• Ensure effective allocation and utilization of shared resources across the portfolio
• Define program organization structures, roles, and responsibilities (RACI)
• Support development of program and project management capability
• Drive a high-performance culture focused on accountability and delivery excellence
• Ensure teams are aligned to healthcare delivery priorities, including patient safety, regulatory accountability, cybersecurity awareness, and clinical impact sensitivity

Skills And Capabilities

• Strategic program leadership
• Executive stakeholder management
• Governance and PMO alignment
• Risk and issue management
• Quality assurance and controls
• Resource planning and optimization
• Leadership and team development
• Healthcare SME