Director, Technical Delivery

Responsibilities

• Lead, mentor, and develop a high-performing team of Scrum Masters and Technical Project Managers.
• Define and drive the technical delivery strategy for infrastructure initiatives, aligning with organizational goals.
• Foster a culture of continuous improvement, collaboration, and accountability.
• Support team members in identifying growth opportunities and aligning them with organizational goals.
• Lead with clarity, empathy, and transparency. Promote open communication, provide regular feedback, and create a psychologically safe environment where team members feel heard, supported, and motivated to excel.
• Oversee the planning, execution, and delivery of complex infrastructure projects (e.g., data center migrations, cloud transformations, network upgrades).
• Ensure projects are delivered on time, within scope, and within budget. Manage risks, dependencies, and escalations across multiple workstreams.
• Champion agile methodologies and best practices across infrastructure and service management teams.
• Standardize delivery frameworks and metrics to ensure consistency and transparency.
• Facilitate agile ceremonies and ensure alignment between product, engineering, and operations.
• Lead the establishment of standardized delivery practices that drive consistency, foster accountability, and elevate team performance.
• Collaborate with senior leadership, engineering, security, and business stakeholders to prioritize and deliver infrastructure capabilities.
• Communicate project status, risks, and outcomes to executive leadership.
• Continue to evolve and optimize Service Now tool.
• Implement tools and processes to improve delivery velocity and quality.
• Track and report on KPIs, OKRs, and delivery health metrics.

Qualifications

• 10+ years of experience in technical project/program delivery, with at least 5 years in a leadership role.
• Proven experience managing infrastructure-related projects (e.g., cloud, networking, server, storage, compute).
• Strong understanding of Agile, Scrum, and Kanban methodologies.
• Deep experience with tools such as Jira, Confluence, ServiceNow, and project portfolio management platforms.
• Excellent communication, leadership, and stakeholder management skills.
• PMP, CSM, SAFe, or equivalent certifications are a plus.
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.

Preferred Attributes

• Experience in a hybrid or multi-cloud environment (AWS, Azure, GCP).
• Familiarity with ITIL practices and service delivery models.
• Ability to thrive in a fast-paced, matrixed organization.

Behavioral Core Competencies

• Flexibility
• Customer Service Oriented & Operational Effectiveness
• Personal Ownership
• Quick Decision Making
• Team Builder
• Transformational Leadership