Technical Program Director

About the role

The Technical Program Director provides executive-level leadership for multiple large, strategic, enterprise-wide programs composed of multiple interdependent projects, with a strong emphasis on clinical care management and clinician-aligned business and financial outcomes. This role manages programs of $20M+ in scope or equivalent complexity and typically reports to an executive leader.

Responsibilities

• Serves as the primary IT point of contact and strategic partner for the clinical care management business and clinician-led teams.
• Provides strategic planning and advisory support to executive leadership, aligning clinical priorities, staffing needs, financial targets, and long-term program projections.
• Led the development and execution of enterprise program and project plans, including goals, clinical and technical strategy, financial planning (budgets, forecasts), resourcing, scheduling, risk management, and dependency coordination.
• Owns end-to-end financial accountability for programs and portfolio segments, including budget management, forecasting, variance analysis, and cost optimization to ensure delivery within approved funding.
• Develops and maintains multi-year investment plans and business cases, including ROI, NPV, and value realization tracking tied to clinical and operational outcomes.
• Partners with finance, actuarial, and business leaders to align technology investments with profitability, cost-of-care reduction, and revenue growth objectives.
• Leads portfolio prioritization and funding allocation, ensuring initiatives are sequenced and optimized to maximize enterprise value and strategic impact.
• Partners with clinical and business leadership to define, sequence, and continuously prioritize work across multiple Elevance technology teams, balancing clinical urgency, business value, financial return, and delivery capacity.
• Acts as the central coordinator between the clinical business and Elevance IT organizations, including application, platform, data, digital, security, infrastructure, and shared services teams.
• Translates care management, care navigation, and risk program objectives into integrated, enterprise-ready technology solutions.
• Oversees IT operational readiness and stability for clinical care management solutions, including release planning, production support, incident and escalation management, and service continuity.
• Ensures clinical workflows, regulatory considerations, and member safety are embedded into solution design, change management, and operational processes.
• Establishes and governs financial and operational KPIs, tracking performance against cost, value realization, and efficiency targets (e.g., cost per member, utilization improvements).
• Manages vendor and contract financial performance, including cost controls, financial negotiations, and outcome-based delivery models.
• Coaches and mentors project and program leaders; establishes delivery, governance, and financial management standards.
• Protects revenue and SVRO value, directly supporting Carelon’s growth strategy and market expansion.

Requirements

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 15 years of enterprise project management experience in broad-based information systems managing increasing project size and complexity that are transformational in nature for the organization, full life-cycle application development and/or building enterprise applications; or any combination of education and experience, which would provide an equivalent background.
• Requires experience in effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment, communicating, and influencing effectively at all levels of an organization required and/or data warehouse planning and development.

Preferred Skills, Capabilities And Experiences

• Experience working directly with clinician-led care management or population health teams highly preferred.
• Understanding of care management, utilization management, risk-based programs, or clinical operations highly preferred.
• Strong coaching and mentoring background highly preferred.
• Experience with Portfolio Management and Rational tools highly preferred.
• PMP or equivalent certification highly preferred.
• Background in healthcare technology platforms or clinical systems highly preferred.
• Demonstrated experience working in matrixed environments, building strong cross-functional relationships, and influencing leaders at all levels highly preferred.
• Experience partnering with clinical, operational, technology, finance, and actuarial stakeholders in complex healthcare environments highly preferred.
• Proven financial leadership in large-scale programs ($20M+), including budgeting, forecasting, cost optimization, and ROI delivery highly preferred.
• Strong experience in portfolio financial management, including prioritization, funding allocation, and investment optimization highly preferred.
• Ability to translate clinical and technical initiatives into measurable financial results, including revenue growth and cost-of-care reduction highly preferred.
• Experience building and executing business cases, including value realization (NPV, ROI) and funding justification highly preferred.
• Data-driven mindset focused on financial and operational KPIs highly preferred.
• Vendor and contract financial management experience, including cost control and performance-based outcomes highly preferred.