Technical Products Analyst

Status: Full-Time • Downtown Orlando • Hybrid (2 days a week on site) • Monday–Friday

About the role

The Technical Products Analyst plays a key role in supporting data-driven decision-making by designing, maintaining, and optimizing analytical tools, databases, and applications. This role combines strong technical expertise in SQL, Excel, and database management with analytical problem-solving and cross-functional collaboration to support product operations and enhance system performance.

The primary responsibility is to investigate reported issues, work with users to understand the problem, document requirements for potential solutions, and determine whether resolution requires a data correction, code fix, or system enhancement.

Responsibilities

• Understand product capabilities (future and current state); determine product or system design and change requirements to help drive the business or clinical unit’s targeted outcomes.
• Assist with implementation of product solutions within a group of specific clinical or business applications based on enterprise business strategy, capabilities, and requirements.
• Manage the architecture for a scope of products, working closely with business and clinical architects that manage and design architecture for projects or initiatives.
• Provide consulting support to business or clinical architects within projects to ensure alignment with the overall enterprise architecture.
• Monitor the current-state solution portfolio to identify deficiencies through aging technologies or misalignment with business requirements.
• Understand technology trends and the practical application of existing, new, and emerging technologies to enable evolving business and operating models.
• Understand, advocate, and augment the principles of information technology strategies.
• Analyze the business-IT environment to detect critical deficiencies and recommend solutions for improvement (systems of record, differentiation, and innovation).
• Understand the product industry, competitors, and market trends, and determine their potential impact on the solution.
• Understand the principles, guidelines, standards, and solution patterns to ensure decisions align with the enterprise’s future-state architecture vision.
• Assist with understanding the product roadmap for the evolution of the enterprise application portfolio from current to future state.
• Participate in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Consult with application and infrastructure development projects to fit systems or infrastructure to architecture and identify when modifications are necessary.
• Identify the business or clinical unit impact (e.g., skills, processes, structures, or culture) and financial impact of the solutions architecture.
• Document all solution design and analysis work.
• Work closely with program/project managers to ensure execution aligns with commitments.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies and federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Provide Level 2 support on assigned products or product suite.
• Participate in on-call support rotation.

Requirements

• Design, develop, and maintain complex Excel models used for payment calculations; ensure accuracy, scalability, and efficiency of all analytical models and reporting tools.
• Manage SQL database objects and maintain Microsoft Access databases.

Qualifications

• Bachelor’s degree in computer science, system analysis, or a related field.
• Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
• High School Diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree.
• Minimum of two (2) years of experience in at least two IT solution development disciplines, including technical architecture, network management, application management, middleware, database management, or operations.
• Some experience/exposure with solutions and products in Laboratory, Imaging, Supply Chain, Revenue Cycle, Allied Health, and other healthcare-related disciplines.

Skills

• Strong proficiency in SQL (queries, stored procedures, performance tuning).
• Advanced Excel skills, including complex formulas and VBA.
• Experience with Microsoft Access and relational databases.
• Familiarity with performance optimization techniques in SQL and data modeling (preferred).
• Working knowledge of data integration and reporting tools (preferred).
• Experience and understanding of Compensation, Payroll, or Finance (preferred).
• Strong problem-solving and troubleshooting skills.
• Ability to analyze and translate business requirements into technical solutions.

Benefits

• All-inclusive benefits starting day one.
• Student loan repayment and tuition reimbursement.
• Free college education programs.
• Retirement savings plan.
• Paid paternity leave and fertility benefits.
• Backup elder and childcare, plus pet insurance.
• Paid time off and holidays.