Technical Product Analyst

Location: Merrifield, Virginia (Hybrid)

About the role

This entry to mid-level Technical Product Analyst position is for individuals with 2 to 7 years of relevant information technology experience. The role involves supporting the development of web, mobile, chat, and voice solutions.

Responsibilities

• Collaborate with product ownership to translate business needs into technical system requirements.
• Leverage documentation and test applications and APIs to understand existing functionality for enhancement opportunities.
• Investigate enterprise and vendor APIs to determine data availability for system capabilities.
• Map data between interfacing systems.
• Assist lead analysts in developing and prioritizing features and epics.
• Participate in project planning, sprint and release planning, daily stand-ups, demos, retrospectives, and backlog refinement meetings.
• Perform application and services tests and validations.
• Create system requirement documentation for applications and services, including interface specifications.
• Provide demonstrations to the internal project team and business stakeholders.
• Work with Business, Quality Assurance, and developers on projects and production issues.
• Utilize system documentation, database information, application logs, and scenario testing to determine the root cause of system issues.

Requirements

• Experience capturing technical requirements for information systems and applications.
• Experience working with APIs.
• Familiarity with multi-tier applications (application layer, services layer, data layer).
• Ability to write SQL queries.
• Experience conducting complex technical analysis across multiple products.
• Experience working in an Agile methodology.
• Experience writing system requirements.

Skills

• General understanding or working knowledge of services-oriented architecture and microservices.
• Knowledge of multi-tier applications (presentation tier, services-processing tier, data management tier).
• Familiarity with enterprise and vendor API integration.
• Understanding of managing system behavior through configurable variables.
• Knowledge of error handling.
• Familiarity with XML and JSON data structures.

Preferred Qualifications

• Experience using tools such as Postman or SoapUI to exercise APIs.
• Experience in the financial industry.
• Experience writing front-end mobile or web application requirements.
• Experience writing back-end service requirements.
• Experience working on requirements for native mobile applications.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.