Technical Product Analyst

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. PrismHR also provides a wide range of additional resources beyond technology, including the PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities designed to help customers grow their business.

Responsibilities

• Write comprehensive user stories using Jira or Azure DevOps applications.
• Elicit and document key requirements, acceptance criteria, user personas, functional and non-functional requirements (NFRs), and process flows.
• Effectively communicate complex technical ideas both verbally and in writing, ensuring clarity and understanding among stakeholders and development teams.
• Lead and manage multiple platform initiatives simultaneously, ensuring alignment with strategic objectives and on-time delivery.
• Work directly with platform development teams, including onshore, near-shore, and off-shore resources, to ensure seamless execution of projects.
• Demonstrate a commitment to continuous learning by staying updated on new tools, technologies, and industry trends to enhance delivery and execution.
• Create technical and end-user documentation for platform capabilities. Collaborate with product teams to ensure proper adoption and utilization of platform features.
• Manage a prioritized backlog, organizing requirements into Epics, features, and stories to facilitate efficient project execution.
• Leverage ability to read and understand C# code, and prior experience with API development, SQL Server, and Postman or Bruno, to drive technical platform initiatives.
• Build, maintain, and promote relationships with team members, peers across disciplines, and other company team members to ensure effective coordination of communications and services.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Requirements

• Strong written communication skills using Office 365 tools such as Outlook and Teams.
• Proven ability to work effectively with diverse development teams, including onshore, near-shore, and off-shore resources.
• Ability to align platform initiatives with strategic business objectives.
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges and provide innovative solutions.
• Bachelor's degree preferred.
• Experience in creating technical and end-user documentation with Jira.
• Solid understanding and experience with API development, SQL Server, and testing APIs.

Physical, Mental, & Communication Demands

Physical Demands

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents and lifting light office supplies.

Mental Demands

• Attention to Detail: High level of accuracy needed for managing products, reports, and contracts.
• Problem-Solving: Ability to strategically plan the needs of the department.
• Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: Make informed decisions regarding platform initiatives.
• Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client and employee concerns.

Communication Demands

• Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Prepare clear and concise documentation, including emails and notes.
• Verbal Communication: Lead planning sessions and team meetings. Provide clear instructions and support for clients, employees, and managers.
• Presentation Skills: Present information effectively in training sessions with employees and other departments.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law.
• Other Benefits: Life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal, and pet insurance.