Technical Product Support (TPS) Engineer III - (E3)

About the role

Participates in new product introductions and early learning shipments, resolves critical long-term customer issues with upper management, and identifies special projects for successful implementation and completion.

Responsibilities

• Responsible for product Hardware performance at a specific customer.
• Provides third level escalation for Hardware & Software (stability) issues.
• Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
• Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Engages in technical dialogue with the customer for customer escalations or hardware and software availability requests.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at customer level. Ensures field implementation.
• Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers.
• Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.

Requirements

Functional Knowledge: Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise: Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

Leadership: May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving: Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact: Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Interpersonal Skills: Communicates difficult concepts and negotiates with others to adopt a different point of view.

Qualifications

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.