Technical Product Support Engineer III (E3 Sr)

About the role

This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product-focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. The role will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

Responds to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment.

Responsibilities

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Use/proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool-specific data
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Creates documentation for field use (TLLs)
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)

Requirements

• CE3-CE5 with strong understanding of CMP fundamentals and communication skills
• Proficient in English language both written and verbal
• Bachelor’s degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering, or a related discipline)
• 5+ years of experience with Applied Materials CMP products or similar TSE CMP product support role
• LK / LKP Knowledge/Experience is needed
• Opta experience a plus
• 200mm CMP product knowledge a plus

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Pay

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. The posted salary range is $96,000.00 - $132,000.00.

Schedule

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the time

Location: Albuquerque, NM; Austin, TX; Boise, ID; Chandler, AZ; Hopewell Junction, NY; Portland, OR; Santa Clara, CA