Technical Product Support Engineer 3

Position Summary

The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation success.

Roles And Responsibilities

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Occasionally support of field service activities in a field service engineer capacity

Qualifications

• Required Education and Experience: Proficient in Microsoft Office products, familiar with PC's and have a strong troubleshooting background, ability to travel both domestically and internationally and have a current Visa or entry permission, 40% travel required, minimum 5 years of experience in Field Support Service, Bachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred, outstanding verbal and written communication skills necessary