Product Support Engineer 3

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

What You’ll Do

• Locations for this position are Oregon, Arizona, or Fremont.
• Must have Etch tool experience such as 2300e, Sense.i.
• Must have the ability to travel up to 30% both domestically and internationally.
• Provide support to account teams and customers where the product is highly technical or sophisticated in nature.
• Formulate root cause hypothesis, analysis, and action plans with detail problem statements, data analysis, and success criteria.
• Provide quality remote and on-site escalation support and escalation management.
• Troubleshoot technical problems and coordinate multiple technical tasks.
• Work directly with customers to meet their needs and expectations with attention to detail and high degree of accuracy.
• Establish and maintain cooperative working relationships with co-workers and customers and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.
• Able to work in a constriction clean room environment, wear appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
• Work flexible shifts and on-call including nights, weekends, and holidays.
• Develop customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service, and revenue.
• Participate in Lam's worldwide technical community and actively share knowledge and take a leadership position to enhance worldwide learning and its application.
• Be the liaison between the account team and GPS for equipment support issues.

Who We’re Looking For

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Understand and work from electrical and mechanical schematics, diagrams, and interpret operation manuals.
• Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Be available for constant communication with the field through either meeting, instant messenger, text, email, etc.
• Able to travel both domestically and internationally based on business need.

Preferred Qualifications

• Familiar with the SW structure and the ability to troubleshoot from the Control Works level.
• Acquainted with Analog-to-Digital I/O devices IOC, SIOC, EIOC, and how they interact with the Tool Platform SW Package.
• Knowledge of the directory structure, and the ability to troubleshoot the structure.
• Communicate with customer at a technical level and influence customer decisions to follow action plans.
• Robotics/mechatronics experience.
• Individual and team contributor.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.