Technical Product Support Engineer III (E3)

About the role

This role provides all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It enhances tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It also provides support for other customer technical issues related to equipment, programs, installations, and upgrades.

Responsibilities

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Explains difficult or sensitive information; works to build consensus
• Interprets internal/external business challenges and recommends best practices to improve products, processes or services
• Communicates difficult concepts and negotiates with others to adopt a different point of view
• Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data
• Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
• Creates documentation for field use (TLLs)
• Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)

Requirements

• CE3-CE5 with strong understanding of CMP fundamentals, communication skills
• Proficient in English language both written and verbal
• Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
• + 5 years of experience with Applied Materials CMP products or similar
• TSE CMP product support role

Qualifications

• Opta experience a plus
• 200mm CMP product knowledge a plus

Skills

• CE3-CE5 with strong understanding of CMP fundamentals, communication skills
• Proficient in English language both written and verbal
• Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
• + 5 years of experience with Applied Materials CMP products or similar
• TSE CMP product support role

Benefits

• Salary: $96,000.00 - $132,000.00
• Location: Albuquerque,NM, Austin,TX, Boise,ID, Chandler,AZ, Hopewell Jct,NY, Portland,OR, Santa Clara,CA

Pay

• Salary: $96,000.00 - $132,000.00

Schedule

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time