Technical Product Enablement Manager

About the role

Serval is hiring a Technical Product Enablement Manager to build and scale the enablement engine for our fastest-growing organization. This role accelerates Deployment Strategists' ramp time and ensures they run stronger deployments, translating Serval's capabilities into outcomes inside complex enterprise environments.

Responsibilities

• Build and scale the DS enablement program, including training, deployment certification, and ongoing technical education
• Translate complex product capabilities into clear deployment playbooks and best practices that DS can quickly internalize and apply in the field
• Own the formalization of DS training and extend it to system integrators and future partners, ensuring they can deploy Serval to our standard
• Build and own a structured training and certification program for customers, preparing them to staff and support dedicated Serval Engineers
• Partner closely with Engineering and DS leadership to ensure strategists are prepared to deploy and support new capabilities effectively
• Identify friction points in the deployment lifecycle and build assets that help DS and customers move faster to value
• Sit in on pilot and deployment calls regularly to understand what’s working and what’s not, and use those insights to continuously improve enablement materials

Requirements

• 4+ years of technical enablement or customer-facing deployment experience at a high-growth B2B technology company
• Experience building technical certification programs is a strong plus
• Technical experience in one of the following forms: a CS or engineering undergraduate degree, or experience as a deployment engineer or deployment strategist
• Strong oral and written communication for various audiences, including technical content

Qualifications

• Bachelor’s required

Skills

• High product aptitude
• Strong public speaking skills
• Track record of ramping technical, customer-facing teams in B2B technology companies
• Problem-solving mindset

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors
• Culture: Join a culture that values innovation, ownership, accountability, and fun

Pay

• $180K - $230K

Schedule

• N/A