Technical Enablement Manager

About the role

Decagon is seeking a Technical Enablement Manager to join the GTM Productivity team. This role is central to building and scaling enablement programs that support Solutions Engineering and technical post-sales teams. Key responsibilities include:

• Building and scaling enablement programs, including onboarding, ongoing development, and role-specific training.
• Driving field readiness and performance through the development of technical playbooks, training, and certification programs.
• Partnering cross-functionally with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact.
• Leading a consistent enablement cadence, facilitating high-impact sessions with technical leaders and top performers.
• Optimizing enablement infrastructure and insights, such as content, learning systems, demo environments, and AI-powered tooling.
• Using data to improve ramp and productivity.
• Leading key GTM moments, including Kickoffs, technical summits, QBRs, and other field-facing programs.
• Partnering with Solutions and post-sales leadership to help define and operationalize excellence across technical roles.
• Evolving programs as Decagon scales, building new initiatives and leveraging AI to expand enablement reach and effectiveness.

Requirements

Qualifications for this role include:

• 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles.
• Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles.
• Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership.
• Strong program management and execution skills with the ability to drive outcomes.
• Strong cross-functional collaboration skills across product, technology, and GTM teams.

Skills

Desired skills for this role include:

• Experience enabling technical products or platforms.
• Experience building onboarding, certification, or technical development programs.
• Experience in a high-growth SaaS or startup environment.
• Familiarity with demo environments, solution architecture, or technical storytelling.

Benefits

Full-time employees at Decagon benefit from:

• A take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave).
• Medical, Dental, and Vision benefits for you and your family.
• Life Insurance and Disability Benefits.
• A retirement plan (e.g., 401K, pension).
• Parental Leave.
• Fertility and family building benefits through Carrot.
• Daily lunches and snacks in the office to keep you at your best.