Technical Partner Enablement or Field Application Engineer

Position Overview

Technical Enablement ensures that partners are technically capable of dereates repeatable standards for installation, technical onboarding, certification and escalation. Your Task

Key Responsibilities

• Define and deliver technical partner onboarding
• Train and certify partner technicians
• Support first installations and commissioning
• Create technical enablement standards and documentation
• Support demo readiness from a technical perspective
• Define escalation paths for technical issues
• Handle or coordinate L2 troubleshooting where needed
• Ensure partners can manage standard site readiness, installation and basic troubleshooting
• Work closely with Customer Success, Support and Service
• Define what partners must be able to handle independently after ramp-up
• Reduce ad hoc technical support from Sales and Partner Managers
• Provide feedback to product, service and customer teams on recurring technical issues

Performance Metrics

• Partners technically onboarded and certified
• Reduction of technical escalations into Sales or Partner Management
• Successful first installations
• Faster partner ramp-up
• Higher first-time-right installation quality
• Clear technical handover and escalation process
• Improved partner independence after training

Required Qualifications / Skills

• Technical understanding of robotics, automation, machines or industrial equipment
• Installation and commissioning experience
• Field Application / technical customer support experience
• Troubleshooting and structured problem solving
• Understanding of service processes, spare parts and escalation logic
• Ability to document technical standards clearly
• Customer- and partner-facing communication skills
• Ability to balance technical depth with operational pragmatism

Education

Bachelor’s degree

Travel Requirements

Estimated travel: 50-70%

Compensation & Benefits

• 401(k) with company contribution
• Comprehensive health, dental, and vision insurance
• Generous paid time off (PTO) and company holidays
• Travel and business expenses fully reimbursed

Why Join KEMARO?

• Join a fast-growing robotics company at the forefront of industrial automation
• Opportunity to shape and expand the U.S. market presence
• Opportunity to scale a very attractive technological product and GROW with the business and the Company
• Opportunity to work with cutting-edge technology solving real-world operational challenges
• Collaborative, entrepreneurial environment with strong growth potential