Technical Support Engineer/Field Applications Engineer

Responsibilities

• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity.
• Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently.
• Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations.
• Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
• Wiring and connector faults
• Signal noise and grounding issues
• Channel or data acquisition failures
• System configuration and setup errors
• Support customer activities in crash labs, component test labs, and other engineering environments, including:
• Sensor installation and routing
• System setup, configuration, and calibration
• Test readiness and validation support
• Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience.
• Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities.
• Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices.
• Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments.
• Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives.

Qualifications and Skills

• Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems.
• Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation).
• Working knowledge of:
• Electrical fundamentals (voltage, current, grounding)
• Sensors and signal measurement
• Data acquisition systems or instrumentation
• Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
• Experience using basic diagnostic tools such as:
• Multimeter (required)
• Oscilloscope (basic familiarity required; advanced skills developed over time)
• Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations.
• Demonstrated ability to:
• Diagnose issues with incomplete information
• Manage multiple concurrent tasks and priorities
• Take ownership of issues through resolution rather than escalating prematurely
• Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems.
• Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred.
• Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred.
• Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred.
• Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel.
• Strong analytical, problem-solving, and interpersonal communication skills are necessary.