Technical Support Engineer/Field Applications Engineer

Responsibilities

• Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity.
• Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently.
• Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations.
• Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
• Wiring and connector faults
• Signal noise and grounding issues
• Channel or data acquisition failures
• System configuration and setup errors

Requirements

• To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems.
• Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation).
• Working knowledge of:
• Electrical fundamentals (voltage, current, grounding)
• Sensors and signal measurement
• Data acquisition systems or instrumentation
• Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)

• Experience using basic diagnostic tools such as: Multimeter (required), Oscilloscope (basic familiarity required; advanced skills developed over time).
• Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations.
• Demonstrated ability to:
• Diagnose issues with incomplete information
• Manage multiple concurrent tasks and priorities
• Take ownership of issues through resolution rather than escalating prematurely

• Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
• Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred
• Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred
• Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred
• Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
• Strong analytical, problem-solving, and interpersonal communication skills are necessary
• Ability to adapt to changing priorities, work independently, and develop

Qualifications and Skills

• Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems.
• Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation).
• Working knowledge of:
• Electrical fundamentals (voltage, current, grounding)
• Sensors and signal measurement
• Data acquisition systems or instrumentation
• Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)

• Diagnose issues with incomplete information
• Manage multiple concurrent tasks and priorities
• Take ownership of issues through resolution rather than escalating prematurely