Technical Operations Trainer

About the role

As a Technical Operations Trainer for QTS Data Centers, you will develop and deliver comprehensive training programs related to the operations, maintenance, and administrative processes of all regional data center facilities, equipment, and other support functions. This position ensures that all Facilities Operations team members are well-trained and competent in performing their tasks to guarantee smooth and efficient data center operations.

Responsibilities

• Develop and deliver effective training materials related to the operation, maintenance, and safety procedures of data center facilities and other aspects of the data center business, including electrical and mechanical systems, telecommunications/connectivity, fire protection, environmental controls, security, safety, and emergency response.
• Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment, programs, and procedures they will be working with.
• Use digital resources (e.g., LMS, Microsoft Teams) to facilitate and deliver effective technology-based training.
• Work with Facilities Operations leadership teams within the region to create, coordinate, and deliver a training plan that meets the needs of the respective teams.
• Conduct ongoing evaluation and improvement of training products and programs, including independent and collaborative reviews, and solicit feedback from learners to enhance future sessions.
• Foster a friendly and supportive environment that encourages engagement and active participation in the learning process.
• Maintain a high level of knowledge in data center facilities and operations, and QTS processes, with an excellent ability to convey complex technical information in an easy-to-understand manner.
• Track and schedule staff certification renewal requirements and prepare reports on certification status.
• Regularly review and update training programs to reflect changes in technology, processes, and compliance requirements.
• Prepare reports on training activities, staff performance, and any identified issues or areas for improvement.
• Travel up to 35%.
• Perform other job tasks as required.

Requirements

• Minimum of 5 years of experience in operations and maintenance in a critical environment (data center, nuclear, power generation, etc.). Data center experience preferred.
• Minimum of 3 years of documented instructional experience.

Preferred Qualifications

• 3 years of experience in creating/delivering technical instruction.
• A bachelor’s degree in engineering, information technology, or a related field.
• Certifications in training, facility management, or related areas.

Skills

• Excellent interpersonal skills with the ability to interface with all levels of the organization.
• Basic project management knowledge.
• Strong written and verbal communication skills.
• Basic data entry skills.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, paid volunteer days, plus floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually; holiday compensation when worked.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays, paid time off, and paid volunteer days.
• Employee assistance program.
• Tuition assistance.
• Parental leave.
• Military leave assistance.
• Wellness program.