Operations Technical Trainer

About the role

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!

Responsibilities

• Lead instructor-led workshops, virtual classes, and hands-on lab sessions for new hires and existing employees
• Create training manuals, digital learning modules, job aids, guides, and practical assessments
• Use a Learning Management System (LMS) to track learner progress, assessment results, completion records, and feedback
• Update courses and resources to reflect telecom advancements, software updates, equipment changes, and applicable safety standards
• Answer technical questions and provide individual coaching or performance remediation when needed
• Gather learner feedback and review assessment results to improve training content and delivery
• Collaborate with technical leaders and subject matter experts to validate training accuracy and align instruction with operational needs
• Conduct on-site inspections to ensure installations are completed according to Socket Fiber’s standards
• Maintain regular, reliable attendance

Requirements

• Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role
• Working knowledge of fiber optic technology, installation practices, equipment, and field operations
• Ability to develop and deliver instructor-led, virtual, and hands-on technical training
• Strong public speaking, active listening, coaching, and facilitation skills
• Ability to explain complex technical concepts clearly to different audiences
• Experience using an LMS to manage training records and learner progress

Preferred Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field
• Experience developing digital learning content, practical assessments, and technical job aids
• Hands-on experience with fiber optic installation, fiber equipment, or field operations
• Experience evaluating training effectiveness and improving content based on results and learner feedback
• Ability to partner effectively with technical subject matter experts and operational leaders
• Knowledge of fiber safety standards and evolving fiber industry technologies

Benefits

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities