Technical Operations Supervisor

About the role

This role serves as a liaison between DVR and various support groups within Children’s Hospital of Philadelphia (CHOP), overseeing facility projects, repairs, and improvements. It also acts as a departmental liaison for research faculty and vendor relationships.

Responsibilities

• Help manage work order submissions and process flow between DVR and Facilities and BSO Departments.
• Oversee CTRB Cage Wash team which has a staff of up to 10 employees.
• Maintain all equipment pertinent to the operation of the animal facilities (floor scrubbers, bulk trucks, IVC racks, Hydropak machine).
• Maintain Quality Control procedures of CW operation (autoclave strips, temp tapes, BIs, chlorine flushing stations).
• Work with vendor liaison to maintain the Edstrom Watchdog System and troubleshoot issues of the system.
• Manage lighting controls and adjust based on researcher requests.
• Oversee pest control program and assist vendor in coordination of pest eradication procedures.
• Assure clean potable water for all animals housed in DVR’s animal facilities.
• Evaluate facility and equipment needs, direct the ordering of services and maintenance as needed for the facility.
• Manage equipment and facility maintenance programs.
• Maintain equipment inventory and coordinate equipment redeployment.
• Oversee cage and equipment inventory.
• Collect, collate and summarize information for quarterly meetings, updates and communications as needed by the Director, DVR.
• Participate in Enterprise facilities infrastructure committees as needed.
• Review and refine policies and procedures to ensure accreditation and compliance with federal laws as requested by Director/AV of DVR.
• Support interpretation of relevant policies and procedures for incoming investigators and staff as needed.
• Serve as SME to advise investigators and staff regarding procedural issues.
• Provide support for internal and external audit, site visits and inspections as needed.
• Interpret relevant policies and procedures for incoming staff and investigators.
• Provide training and development of prescribed policies, SOPs, etc. to assigned staff.
• Serve as a resource to investigators in the preparation and conduct of their approved protocols.
• Conduct assessment and provide recommendations to senior management for animal and laboratory space allocation and planning.
• In collaboration with the Assistant Director of Husbandry and Operations, implement decisions regarding space allocation or reallocation.
• Maintain and write SOP’s related to the areas of the DVR Technical Operations Project Supervisor’s responsibility.
• Responsible for hiring, managing, mentoring, coaching, creating and assigning work schedules for the Logistical Support Technician.
• Other duties as assigned.

Requirements

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• At least five (5) years of facility technical operations experience Required
• At least one (1) year of leadership, management or supervisory experience Required
• At least seven (7) years of facility technical operations experience Preferred
• At least three (3) years of laboratory animal experience Preferred
• At least three (3) years of leadership, management or supervisory experience Preferred

Qualifications

• Advanced knowledge of facility and technical operation best practices
• Intermediate knowledge of regulatory and compliance requirements related to animal care/use in research
• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent organizational skills
• Strong critical thinking / problem-solving skills
• Strong project management skills
• Strong analytical skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to convey complex or technical information in an easy-to-understand manner

Skills and Abilities

• Ability to operate a company vehicle and/or be insured on a CHOP policy
• Certified Manager of Animal Resources (CMAR) - American Association for Laboratory Animal Science (AALAS) - Preferred

Education

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Pay

SALARY RANGE: $81,670.00 - $104,130.00 Annually