Supervisor, Technical Operations

About Us

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and smaller regions. We offer faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service. As we continue to grow, we seek talented professionals to partner with us in delivering high-tech entertainment, communications, and internet products to the communities we serve.

About the Role

Provide technical direction for CATV operations to maintain the highest possible quality of pictures and service. Hire, train, evaluate, supervise, and oversee work schedules of technical staff, as well as contracted installers.

Responsibilities

• Hire, train, evaluate, and supervise technical staff.
• Troubleshoot and ensure repair of the cable system, make necessary system adjustments, and respond to customer inquiries.
• Ensure compliance with CLI, FCC, and OSHA performance standards across all systems.
• Oversee new construction for adherence to technical specifications.
• Perform all other duties as assigned or required.

Requirements

• High school diploma or GED required.
• 5+ years of experience as an advanced technician with familiarity in all CATV technical jobs.
• Advanced electronics training, including RF test equipment and transmission line theories, and analytical techniques for problem-solving.
• Demonstrated aptitude with mechanical and electrical disciplines.
• Valid driver’s license required; satisfactory driving record without major violations.
• Ability to climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 50-100 lbs. (including line ladder).
• Work within limited confines, such as crawl spaces.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Willingness to be on call 24/7.
• Good written and oral communication skills.
• Working knowledge of computer applications such as Microsoft Word and Excel.

Physical Requirements

• Frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Benefits

• Company-provided vehicle and gas card.
• Company-provided tools, tablet, and phone.
• Health, vision, and dental insurance.
• Paid vacation, holidays, and flex paid time off.
• 401K with generous company match.
• Employee discounts on Mediacom services; where unavailable, reimbursement for internet/cable services.
• Education enrichment up to $5,000 per year for qualified employees.
• Company-provided uniforms and boots.
• Employee Wellness Program.

Pay

The salary range for this position is $55,000.00 - $82,000.00. Factors considered include years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.