Technical Operations Manager - Lewistown, PA

Job Responsibilities

• Manager daily activity of Service Install and Maintenance technicians.
• Ensure responsiveness and first-time resolution to installation and trouble call work orders.
• Ensure compliance with company quality and safety standards.
• Perform practical evaluations to verify technical competencies.
• Perform restoration of signal outages in the feeder/distribution and trunk systems and serve on-call.
• Ensure staff has and maintains necessary, company-issued tools and equipment.
• Cook up preventative maintenance work as required or assigned.
• Responsible for the overall performance of cable plant and equipment.
• Manage inventory and submit requisitions to ensure adequate supply of materials.
• Inform Director of Tech Ops as necessary.
• Maintain a professional attitude and appearance at all times.
• Perform other related duties and tasks as assigned or as become evident up to and including travel to other systems if needed.

Required Skills/Experience

• Valid state driver's license, with an excellent driving record.
• Headend and CMTS (RF side) experience required.
• Knowledge with node split/optimization.
• Familiar with breakup of Down-streams/Up-streams Sweep and Balance experience.
• High school diploma or its equivalent.
• Minimum of 10 years of residential cable television or related telecom industry experience.
• Prior management or supervisory experience is required.
• Basic courtesy, diplomatic abilities and a pleasant demeanor.
• Ability to communicate effectively with all levels of Zito Media personnel and with outside vendors and contractors.
• Maintain confidentiality in regards to company, employee and customer situations.
• Work under minimal supervision, within broad guidelines of procedures and goals.

Benefits

Zito Media offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.