Technical Operations and Support Engineer

About the role

We are looking for a Technical Operations and Support Engineer to provide internal technical support, assist with customer support, and ensure seamless technical project operations and collaboration across teams. You will work closely with the development, operations, and AI teams to provide technical assistance, maintain documentation, and troubleshoot internal systems. The ideal candidate is highly organized, detail-oriented, proactive in identifying and resolving technical challenges, and possesses excellent communication skills. This position offers a clear pathway to more senior roles within our company.

Responsibilities

• Provide technical assistance to project teams, ensuring smooth execution of technical aspects in inspection projects.
• Maintain internal IT systems, accounts, access permissions, and cloud-based tools.
• Assist with resolving technical issues for our customers, ensuring a high level of satisfaction.
• Create and maintain internal documentation for IT processes, system configurations, and technical workflows.
• Diagnose and resolve technical issues related to system performance, configurations, and security for both internal and external users.
• Work closely with system engineers, developers, and project managers to provide technical support and ensure smooth project delivery.
• Assist in monitoring IT infrastructure to ensure optimal system performance and security.

Requirements

• Basic experience in Linux system administration (Ubuntu, CentOS, or similar).
• Experience with IT infrastructure support (user management, software installation, VPNs, cloud services).
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and communication skills in English (written and spoken).
• Ability to manage multiple tasks and work independently while collaborating with cross-functional teams.
• Must be able to commit to a full-time schedule and demonstrate full dedication to the role.

Benefits

• A fully remote position, allowing you to work from anywhere in the Philippines.
• Competitive salary and benefits package (PTO and HMO).
• Employee Stock Ownership Plan (ESOP) eligibility.
• Flexible working hours to accommodate project needs and time differences.
• Opportunities for professional growth and development in a company at the forefront of AI-driven building inspection technology.