Technical Operations and Support Engineer

Responsibilities

• Provide technical assistance to project teams, ensuring smooth execution of technical aspects in inspection projects.
• Maintain internal IT systems, accounts, access permissions, and cloud-based tools.
• Aid in resolving technical issues for customers, ensuring high satisfaction levels.
• Create and maintain internal documentation for IT processes, system configurations, and technical workflows.
• Diagnose and resolve technical issues related to system performance, configurations, and security for both internal and external users.
• Collaborate with engineering teams to provide technical support and ensure smooth project delivery.
• Assist in monitoring IT infrastructure to ensure optimal system performance and security.

Qualifications

• Basic experience in Linux system administration (Ubuntu, CentOS, or similar).
• Experience with IT infrastructure support (user management, software installation, VPNs, cloud services).
• Strong troubleshooting and problem-solving skills.
• Excellent documentation and communication skills in English (written and spoken).
• Ability to manage multiple tasks and work independently while collaborating with cross-functional teams.
• Full-time commitment required.

Job Benefits

• Fully remote position, allowing work from anywhere in the Philippines.
• Competitive salary and benefits package (PTO and HMO).
• Employee Stock Ownership Plan (ESOP) eligibility.
• Flexible working hours to accommodate project needs and time differences.
• Opportunities for professional growth and development in a leading AI-driven building inspection technology company.