Technical Manager, Ground Systems Director

About the role

Iridium is an award-winning and innovative satellite communications company with the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, the Internet of Things, first responders, humanitarians, global militaries, scientific researchers, lone workers, ships, aircraft and remote operations. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.

Iridium is committed to providing an exciting and innovative workplace where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.

Responsibilities

• Manage the monitoring and control of the ground systems at the Operations Centers
• Coordinate mission activities with partners and customers
• Work 12-hour shifts leading a team in a 24-hour, multi-satellite operations environment
• Foster and develop a highly effective team to manage and coordinate daily mission objectives and recovery from unplanned events
• Mentor and develop shift personnel operational performance and career advancement through regular feedback and annual Performance Review cycles
• Manage and coordinate execution of planned daily mission objectives
• Manage real-time monitoring of the ground system in support of the SDA mission, and perform first level troubleshooting and resolving issues
• Manage and coordinate recovery of issues within the ground system applications
• Manage and coordinate detection and recovery of issues at remote teleport antennas as well as Wide Area Network (WAN)
• Coordinate real-time anomaly investigation and resolution, following established Fault Escalation policies and procedures for both ground and space system issues
• Support process improvement initiatives by properly documenting all events through the anomaly and issue reporting process
• Create accurate, timely, and descriptive event logging for all ground system outages or system events
• Supervise daily mission activities of up to twenty mission partner and customer personnel

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
• 8+ years of related engineering experience
• Experience in leading a team in a real-time operations environment
• Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals
• Strong communication skills, with the ability to confidently present information and ideas to others
• Analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Confidence and ability to easily establish valuable relationships with management, members of your team, mission partners, and customers
• Ability to prioritize key tasks and have a strong sense of ownership over your work
• Ability to efficiently manage multiple projects for yourself and your team while meeting deadlines
• Active in seeking out ways to continuously improve yourself and gain new knowledge
• Active/current Top Secret Security Clearance or the ability to obtain a Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)
• U.S. Citizenship

Skills

• Proficiency in the LINUX operating system, as well as standard PC usage and applications
• Familiarity with software development and programming skills

Work Environment

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Under Iridium’s Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Pay

Base Pay Range: $115,000 - $150,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus.

Benefits

• Medical, dental, and vision insurance coverage
• 401(k) retirement plan options
• Paid time off and paid holidays
• Paid parental leave
• Other discounts and perks