Technical Manager, Ground System Director

About the role

Iridium is a satellite communications company known for its global network and services. The Technical Manager, Ground System Director position is available for a Space Development Agency (SDA) project. This role involves managing ground systems at Operations Centers, coordinating with partners and customers, and leading a team in a 24/7 operations environment.

Responsibilities

• Foster and develop a highly effective team to manage and coordinate daily mission objectives and recovery from unplanned events
• Mentor and develop shift personnel operational performance and career advancement through regular feedback and annual Performance Review cycles
• Manage and coordinate execution of planned daily mission objectives
• Manage real-time monitoring of the ground system in support of the SDA mission, and analyze for first level troubleshooting and resolving issues
• Manage and coordinate recovery of issues within the ground system applications
• Manage and coordinate detection and recovery of issues at remote teleport antennas as well as Wide Area Network (WAN)
• Coordinate real-time anomaly investigation and resolution, following established Fault Escalation policies and procedures for both ground and space system issues
• Create accurate, timely, and descriptive event logging for all ground system outages or system events
• Supervise daily mission activities of up to twenty mission partner and customer personnel

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
• 8+ years of related engineering experience
• Experience in leading a team in a real-time operations environment
• Strong communication skills, with the ability to confidently present information and ideas to others
• An analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Confidence and ability to easily establish valuable relationships with management, members of your team, mission partners, and customers
• A strong sense of ownership over your work and the ability to efficiently manage multiple projects for yourself and your team while meeting deadlines

Qualifications

• Active/current Top Secret Security Clearance or the ability to obtain a Top Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)