Technical Manager

Key Responsibilities

• Lead and coordinate technical work across multiple systems, applications, and integrations
• Guide development and support teams on design approaches, coding standards, and best practices
• Quickly come up to speed on new technologies and provide informed technical direction
• Ensure solutions are scalable, maintainable, and aligned to enterprise standards
• Act as a liaison between IT and business stakeholders, translating technical concepts into business-friendly language
• Partner with business teams to understand processes, pain points, and desired outcomes
• Contribute to solution design that balances technical feasibility with business needs
• Provide technical input into requirements, architecture decisions, and backlog prioritization
• Evaluate trade-offs, risks, and impacts across systems and integrations
• Drive decisions that minimize technical debt while maximizing long-term value
• Support development and maintenance of technical documentation, runbooks, and support models
• Lead root cause analysis and drive resolution of complex issues
• Ensure enhancements, fixes, and integrations are properly tested and validated
• Support UAT cycles and production readiness activities
• Identify opportunities for automation, efficiency gains, and waste reduction
• Contribute to process roadmaps and modernization efforts
• Promote Agile delivery practices and iterative improvement

Required Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of experience in application development, systems integration, or enterprise technology environments
• Proven experience leading technical teams across multiple systems or platforms
• Strong ability to quickly learn and adapt to new technologies and business domains
• Demonstrated ability to translate technical concepts into clear business language
• Strong understanding of how business processes drive technical requirements and decisions
• Excellent problem-solving, troubleshooting, and analytical skills
• Exceptional communication and stakeholder management skills
• Experience working in Agile/Scrum environments
• Self-motivated and effective in remote or distributed team environments

Preferred Qualifications

• Exposure to automation and job scheduling tools (e.g., Automic or similar)
• Experience supporting large-scale system implementations, migrations, or modernization efforts such as ServiceNow or ERP systems