Technical Manager

About the role

We are seeking a Technical Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure.

Responsibilities

• Provides oversight and guidance to team of technical professionals responsible for supporting Network infrastructure operations.
• Supports the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provides in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts.
• Manages network performance and end-to-end service quality for the Network infrastructure.
• Reviews and analyzes overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
• Selects the network performance and management tools/systems for existing and new network technologies and services.
• Supports end users, operations personnel, and Government program managers.
• Maintains monitoring and responding to hardware, software, and network problems.
• Performs routine testing and analysis of all elements of the network facilities.
• Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Supports tool enhancements.
• Performs software and security patching.

Qualifications

• At least Ten (10) Plus years of experience in equivalent technical field.
• A minimum of Ten (10) years’ experience in network operations.
• Routing and switching/Firewall (FW)/load balancing SME with Six (6) Plus years.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments.
• This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations.
• Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.
• Bachelor’s Degree in related technical field. or equivalent experience.
• Preferred certifications Include CCNP Routing and Switching Level III, CCDP, or CCIE.
• Background Investigation is required.

Compensation

Target salary range $140,000 - $190,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location Springfield or Ashburn, VirginiaRemote or In-Person 100% OnsiteType of environment Office Noise level Medium Work schedule Schedule is day shift Monday - Friday. Amount of Travel Less than 10%

Work Authorization/Security Clearance

U.S. Citizen Background Investigation is required

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.