Technical Manager

About the role

The IT Technical Manager oversees the operations of the technical team at Harper College, providing technical support to the community and managing the production environment.

Responsibilities

• Plan, direct, and oversee the operations of the technical team.
• Develop and maintain procedures to enable and encourage the optimal performance of a staff of technical professionals.
• Provide coaching and career development to team members.
• Manage a team of technical professionals providing technical support to the Harper College community.
• Manage the production environment, conduct business process analysis, and proactively identify areas of improvement to optimize current technology.
• Administer, maintain, develop, and recommend policies and procedures for ensuring the security and integrity of the College systems.
• Stay current with industry developments and standards to make recommendations for technology improvements, acquisitions, and/or development.
• Lead technical projects in support of organizational and institutional goals.
• Prepare project activity and progress reports for the management team.
• Develop and lead management of suppliers with a focus on cost reductions and service improvement.
• Serve on committees and task forces to ensure alignment with organizational and institutional goals.

Requirements

• Education: Bachelor's degree in technology related field or a combination of Bachelor’s degree in un-related field and relevant work experience. Master’s degree in technical field or business preferred.
• Experience: Five years of project management and/or supervisory experience required. Ten years of progressive experience in a technical role.
• Skills: Excellent verbal and written communications skills, quick understanding of new situations.

Qualifications

• Must possess excellent verbal and written communications skills as well as the ability to grasp a quick understanding of new situations.

Skills

• Project management and/or supervisory experience.
• Technical support experience.
• Business process analysis.
• Security and integrity of systems administration.
• Industry developments and standards knowledge.
• Technical project leadership.
• Supplier management.
• Committee and task force participation.

Benefits

N/A

Pay

N/A

Schedule

N/A