Technical Manager

Overview

MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award.

Responsibilities

• Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
• Communicates with the CBP Incident Manager and other GSs for all Incidents.
• Acts as the contract Point of Contact (POC) for all Major Incident support and coordination.
• Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.
• Is the representative for the first stage of escalation for Incidents.
• Manages Tier 1 and Tier 2 incident responses.
• Ensures that all incidents are properly resolved and closed.
• Provides recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.

Qualifications

• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
• Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications
• A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
• Showcase leadership abilities by managing projects and teams
• Be proficient in project management and have knowledge of security and compliance issues

General Information

• MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications.
• MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make.
• Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs.
• MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.

Benefits

• Great pay
• Absolutely amazing benefits
• Strong company culture
• Insurance (medical, dental, vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

MicroTech is an Equal Opportunity/ Affirmative Action employer.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.