Technical Manager

About the role

The Technical Manager is responsible for multiple client-based or rollout-specific projects as assigned by the Program Manager. The Technical Manager supervises multiple Field Engineers to ensure all contracted work is commissioned in accordance with IES standards and customer requirements. This includes, but is not limited to, safety, quality, scope, staffing, financial management, schedule management, material management, risk management, project deliverables, and the overall client relationship.

Responsibilities

• Team Leadership: Lead, mentor, and guide a team of technical experts, including Field Engineers, Technicians, and other support staff to ensure cohesive teamwork and efficient project execution. Foster a collaborative and empowering work environment to maximize productivity and creativity.
• Technical Strategy: Collaborate with Program Management to define the technical vision and strategy for the program. Identify opportunities for innovation and improvement for technology processes and tools.
• Resource Allocation: Effectively allocate resources across projects to optimize productivity and achieve project milestones.
• Technical Expertise: Keep up to date on emerging technologies and industry trends. Provide technical guidance and expertise to the project team to overcome challenges and maintain technical excellence.
• Project Status Updates: Maintain project status reports for program projects and report weekly to the Program Manager. Track critical project milestones and ensure commissioning is properly completed.
• Project Test Results: Maintain a comprehensive test result management program in accordance with IES standards and the customer's requirements. Ensure that all testing equipment used is maintained in accordance with the manufacturer's guidelines and customer's specifications. Ensure proper maintenance and auditing of test result files.
• Staff Training: Develop a field staff training plan using IES and manufacturer training courses and certifications. Recommend specific training courses for field staff and document all completed training and certifications.
• Process Improvement: Continuously develop and improve processes, methodologies, and tools to enhance efficiency, productivity, and product quality.
• Stakeholder Communication: Coordinate ongoing communication between clients, stakeholders, and other cross-functional teams to understand the requirements, communicate project progress, and to manage expectations.
• Performance Evaluation: Conduct regular performance evaluations for team members, providing feedback on areas of improvement, and recognizing outstanding achievements.
• Other responsibilities as assigned.

Qualifications

• Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements.
• Must promote the culture and mission of IES, as well as program objectives, to all employees, vendors, clients, and business partners.
• Must have proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have proven high-level skills to interpret blueprints and other project documents, including but not limited to scope, specifications, reporting, and quality metrics.
• Must be able to travel within branch territory and/or regional territory as needed.
• Must have the ability to learn Company and customer project management systems.
• Must be able to successfully secure and maintain a Company-sponsored American Express credit card.

Requirements

• Must possess at least a high school diploma or equivalent; bachelor's degree preferred.
• Must have experience in customer interactions and General Contractor interactions.
• Must have a minimum of five (5) years of supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in the telecommunications industry.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must have demonstrated and verifiable ability to create and manage a project schedule, scope of work, and detailed associated tasks, from project initiation through final completion and customer turnover.

Pay

Min USD $115,000.00/Yr. Max USD $130,000.00/Yr.