Technical Loyalty Specialist
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Position Summary (which could be About the role). Then responsibilities list. Then Knowledge, Skills, & Abilities (skills). Then Preferred Qualifications (qualifications). No explicit Benefits, Pay, Schedule. So we should not include those sections. Also we should not repeat job title. We'll include sections: About the role (from Position Summary). Responsibilities (list). Skills (Knowledge, Skills, & Abilities). Qualifications (Preferred Qualifications). Possibly also Requirements? Not present. So we output:
About the role
... (the position summary text)
Responsibilities
- ... ...
Skills
- ... ...
Qualifications
- ... ...
. Ensure we don't duplicate sentences. The summary includes many repeated sentences; we should keep the content but not duplicate lines. We'll condense but must preserve all substantive information, not summarizing away detail. However we can combine duplicate sentences? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit any detail. But we can avoid repeating identical sentences. The text has many repetitions; we can keep each unique sentence. Let's extract unique points. Position Summary text: "The Loyalty Specialist is responsible for supporting the day-to-day execution and operations of loyalty programs across Papa Murphy’s and the broader BBQ Holdings portfolio (including Famous Dave’s, Granite City, and others). This role ensures that rewards, promotions, integrations, and program functionalities are executed accurately and consistently across all guest touchpoints—supporting program integrity, operational excellence, and a seamless customer experience. Working under the guidance of the Director of CRM & Lifecycle Marketing, this individual will contribute to the development of loyalty strategy, assist with campaign planning, coordinate program updates, and track program performance to support long-term guest value across multiple brands and channels. In addition, this role will own day-to-day loyalty program operations: managing reward configurations and testing, brand-initiated promotions, and serving as a subject matter expert across the end-to-end loyalty product, including functionality, integrations, and the guest and operator experience, for internal stakeholders, franchisees, and operators. This role is well suited for someone who enjoys understanding how systems work, investigating technical challenges, and developing practical solutions that bridge business and technical needs. Ensuring smooth functionality across web, app, POS, and in-store systems. Monitoring loyalty program KPIs and guest engagement; maintaining and sharing regular performance reporting.Troubleshooting basic issues: Flagging and helping resolve technical issues by coordinating with guest services, operations, franchisees, and tech vendor teams.Collaborate with the Director to optimize segmentation, innovate new campaigns supporting brand priorities, and continuously improve program performance.Maintaining documentation, training support, and execution guidelines for internal teams and franchisees. Ensuring smooth functionality and integration across web, app, POS, and in-store systems.Monitoring loyalty program KPIs and guest engagement; maintaining and sharing regular performance reporting.Troubleshooting and helping resolve loyalty and technical issues by coordinating with guest services, operations, franchisees, and technology vendors.Collaborating with the Director to optimize segmentation, innovate new campaigns supporting brand priorities, and continuously improve program performance.Maintaining documentation, training support, and execution guidelines for internal teams and franchisees.Assisting as needed with POS support and solutioning, partnering with franchisees, internal teams, and loyalty/POS platform providers to troubleshoot issues and identify practical solutions.Supporting technical solutioning and loyalty integrations across POS, web, app, and third-party platforms, including investigating system behavior, data flows, APIs, and integration requirements; helping design and test technical solutions; and translating technical concepts and requirements into clear, actionable guidance for franchisees, operators, and business stakeholders." We see many repetitions: ensuring smooth functionality across web, app, POS, in-store systems appears multiple times; monitoring KPIs etc repeated; troubleshooting etc repeated; collaborating with director repeated; maintaining documentation repeated. We need to keep each unique point but not repeat identical sentences. Let's list unique responsibilities: - Supporting day-to-day execution and operations of loyalty programs across Papa Murphy’s and BBQ Holdings portfolio (Famous Dave’s, Granite City, others). - Ensuring rewards, promotions, integrations, and program functionalities are executed accurately and consistently across all guest touchpoints (supporting program integrity, operational excellence, seamless customer experience). - Working under guidance of Director of CRM & Lifecycle Marketing: contribute to loyalty strategy development, assist with campaign planning, coordinate program updates, track program performance to support long-term guest value across multiple brands and channels. - Owning day-to-day loyalty program operations: managing reward configurations and testing, brand-initiated promotions, serving as subject matter expert across end-to-end loyalty product (functionality, integrations, guest and operator experience) for internal stakeholders, franchisees, operators. - Suited for someone who enjoys understanding how systems work, investigating technical challenges, developing practical solutions bridging business and technical needs. - Ensuring smooth functionality across web, app, POS, and in-store systems. - Monitoring loyalty program KPIs and guest engagement; maintaining and sharing regular performance reporting. - Troubleshooting basic issues: flagging and helping resolve technical issues by coordinating with guest services, operations, franchisees, tech vendor teams. - Collaborating with Director to optimize segmentation, innovate new campaigns supporting brand priorities, continuously improve program performance. - Maintaining documentation, training support, and execution guidelines for internal teams and franchisees. - Assisting as needed with POS support and solutioning, partnering with franchisees, internal teams, loyalty/POS platform providers to troubleshoot issues and identify practical solutions. - Supporting technical solutioning and loyalty integrations across POS, web, app, third-party platforms: investigating system behavior, data flows, APIs, integration requirements; helping design and test technical solutions; translating technical concepts into clear actionable guidance for franchisees, operators, business stakeholders. Now Knowledge, Skills, & Abilities section: "Knowledge, Skills, & Abilities 2-3 years of experience in supporting loyalty programs, specifically working in Punchh or Paytronix with experience leading campaign configurationStrong technical aptitude and curiosity, with experience troubleshooting systems, supporting integrations, and translating technical concepts for non-technical stakeholders.Strong organizational and project management skills with attention to detail and execution.Working knowledge of loyalty analytics and reporting tools.Excellent communication skills and a collaborative mindset.Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors." We need to split into list items. Unique points: - 2-3 years of experience supporting loyalty programs, specifically working in Punchh or Paytronix with experience leading campaign configuration. - Strong technical aptitude and curiosity, with experience troubleshooting systems, supporting integrations, and translating technical concepts for non-technical stakeholders. - Strong organizational and project management skills with attention to detail and execution. - Working knowledge of loyalty analytics and reporting tools. - Excellent communication skills and a collaborative mindset. - Ability to work cross-functionally with digital, tech, analytics, operations, and external vendors. Preferred Qualifications: "Preferred Qualifications Hands-on experience working with the Punchh loyalty platform (setup, QA, reporting, or offer execution).Familiarity with digital ordering and POS ecosystems.Experience supporting franchisee systems or multi-brand organizations." List: - Hands-on experience working with the Punchh loyalty platform (setup, QA, reporting, or offer execution). - Familiarity with digital ordering and POS ecosystems. - Experience supporting franchisee systems or multi-brand organizations. Now produce HTML. We need to wrap each section with
heading and then content. For About the role, we can put a
containing the summary (maybe combine into a few sentences). We must not lose any substantive info. Let's craft a paragraph that includes all unique points from position summary without repetition. Paragraph: "The Loyalty Specialist supports the day-to-day execution and operations of loyalty programs across Papa Murphy’s and the broader BBQ Holdings portfolio (including Famous Dave’s, Granite City, and others), ensuring rewards, promotions, integrations, and program functionalities are executed accurately and consistently across all guest touchpoints to support program integrity, operational excellence, and a seamless customer experience. Working under the guidance of the Director of CRM & Lifecycle Marketing, the role contributes to loyalty strategy development, assists with campaign planning, coordinates program updates, and tracks program performance to support long‑term guest value across multiple brands and channels. It also owns day‑to‑day loyalty program operations: managing reward configurations and testing, brand‑initiated promotions, and serving as a subject‑matter expert across the end‑to‑end loyalty product (functionality, integrations, guest and operator experience) for internal stakeholders, franchisees, and operators. The role is suited for someone who enjoys understanding how systems work, investigating technical challenges, and developing practical solutions that bridge business and technical needs. Responsibilities include ensuring smooth functionality across web, app, POS, and in‑store systems; monitoring loyalty program KPIs and guest engagement and maintaining/sharing regular performance reporting; troubleshooting basic issues by coordinating with guest services, operations, franchisees, and tech vendor teams; collaborating with the Director to optimize segmentation, innovate new campaigns supporting brand priorities, and continuously improve program performance; maintaining documentation, training support, and execution guidelines for internal teams and franchisees; assisting with POS support and solutioning, partnering with franchisees, internal teams, and loyalty/POS platform providers to troubleshoot issues and identify practical solutions; and supporting technical solutioning and loyalty integrations across POS, web, app, and third‑party platforms by investigating system behavior, data flows, APIs, and integration requirements, helping design and test technical solutions, and translating technical concepts into clear, actionable guidance for franchisees, operators, and business stakeholders." That seems to capture all unique points. Now Responsibilities
- ... each bullet maybe we can list the responsibilities as bullet list. But we already included responsibilities in paragraph; but we need a Responsibilities section per instruction. We could either keep About the role paragraph and then Responsibilities list. However that would duplicate content. The instruction: "Prefer a few substantive sections over many thin ones." But also we need to include a section only when posting has real specific content. The posting includes responsibilities; we should have a Responsibilities section. The About the role could be a brief summary. But we must preserve all substantive info; we can put the summary in About the role and then list responsibilities in Responsibilities section without duplication. However we must ensure we don't lose any detail. So we need to split: About the role: a brief overview (maybe first two sentences). Responsibilities: bullet list of all duties. Let's craft About the role: "The Loyalty Specialist supports the day-to-day execution and operations of loyalty programs across Papa Murphy’s and the broader BBQ Holdings portfolio (including Famous Dave’s, Granite City, and others), ensuring rewards, promotions, integrations, and program functionalities are executed accurately and consistently across all guest touchpoints to support program integrity, operational excellence, and a seamless customer experience. Working under the guidance of the Director of CRM & Lifecycle Marketing, the role contributes to loyalty strategy development, assists with campaign planning, coordinates program updates, and tracks program performance to support long‑term guest value across multiple brands and channels." That captures the summary. Now Responsibilities bullet list: we need to list each distinct duty. List: - Owning day-to-day loyalty program operations: managing reward configurations and testing, brand-initiated promotions, serving as a subject‑matter expert across the end‑to‑end loyalty product (functionality, integrations, guest and operator experience) for internal stakeholders, franchisees, and operators. - Suited for someone who enjoys understanding how systems work, investigating technical challenges, and developing practical solutions that bridge business and technical needs. (Maybe this is more of a trait; but it's in responsibilities