Technical Customer Success Specialist

About the role

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The Technical Customer Success Specialist will serve as a trusted advisor to customers, helping them maximize the value of cloud, networking, cybersecurity, and IT solutions through proactive support, technical consultation, and relationship management. This role is a contract opportunity and requires on-site work one day per week in Morrisville, NC.

Responsibilities

• Build and maintain customer relationships as the primary technical point of contact
• Conduct discovery sessions and provide technology recommendations aligned with customer goals
• Lead onboarding, training, and adoption initiatives for products and services
• Support Microsoft 365 deployments, cloud migrations, and security best-practice implementation
• Assess customer environments and recommend cloud, networking, and cybersecurity solutions
• Troubleshoot complex technical issues and coordinate resolution with internal teams
• Advise customers on cybersecurity best practices, compliance, and risk mitigation

Requirements

• 3+ years of experience in customer success, technical support, solutions consulting, or managed services
• Strong knowledge of Microsoft 365, cloud computing, networking, and cybersecurity fundamentals
• Experience with Active Directory, identity management, and authentication technologies
• Understanding of TCP/IP, VLANs, firewalls, wireless networking, infrastructure troubleshooting, and virtual machines
• Strong communication, problem-solving, and customer relationship management skills
• Preferred experience with Azure, GCP, Cisco Meraki, PowerShell, Python, or API integrations

Benefits

• Full Comprehensive Benefits: Health, Vision, Dental
• PTO
• Paid Holiday and Sick Leave if Required by Law