Technical Customer Success Specialist -

Piper Companies is seeking a Technical Customer Success Specialist to join a growing technology solutions and managed services organization. The role serves as a trusted advisor to customers, helping them maximize the value of cloud, networking, cybersecurity, and IT solutions through proactive support, technical consultation, and relationship management. This is a contract opportunity that requires on‑site work one day per week in Morrisville, NC.

Responsibilities

• Build and maintain customer relationships as the primary technical point of contact.
• Conduct discovery sessions and provide technology recommendations aligned with customer goals.
• Lead onboarding, training, and adoption initiatives for products and services.
• Support Microsoft 365 deployments, cloud migrations, and security best‑practice implementation.
• Assess customer environments and recommend cloud, networking, and cybersecurity solutions.
• Troubleshoot complex technical issues and coordinate resolution with internal teams.
• Advise customers on cybersecurity best practices, compliance, and risk mitigation.

Requirements

• 3+ years of experience in customer success, technical support, solutions consulting, or managed services.
• Strong knowledge of Microsoft 365, cloud computing, networking, and cybersecurity fundamentals.
• Experience with Active Directory, identity management, and authentication technologies.
• Understanding of TCP/IP, VLANs, firewalls, wireless networking, infrastructure troubleshooting, and virtual machines.
• Strong communication, problem‑solving, and customer relationship management skills.
• Preferred experience with Azure, GCP, Cisco Meraki, PowerShell, Python, or API integrations.

Pay

Salary range: $50,000 – $80,000

Benefits

• Health
• Vision
• Dental
• PTO
• Paid holiday and sick leave (if required by law)

Schedule

Contract position; on‑site one day per week in Morrisville, NC.