Technical Customer Service Specialist

About the role

Our client is seeking a Technical Customer Service Specialist to serve as a key point of contact for customers, dealers, and field sales personnel. This position is ideal for someone who enjoys helping customers find solutions, building strong relationships, and working in a fast-paced industrial environment.

Responsibilities

• Respond to customer, dealer, and field sales inquiries via phone and email
• Aid customers in identifying the best attachment or product solution based on their application and operational needs
• Provide product information, recommendations, and quotations
• Process customer orders and verify order accuracy
• Cook up with manufacturing and internal departments to support delivery timelines and customer expectations
• Communicate order status, shipment updates, and delivery information
• Serve as the primary liaison between customers and internal teams to ensure a positive customer experience
• Investigate and resolve customer concerns related to products, orders, or attachments
• Serve as a resource for Territory Managers and customers throughout the sales cycle
• Identify opportunities to improve processes and increase efficiency

Qualifications

• 2+ years of customer service, customer support, inside sales, sales support, or related experience
• Excellent verbal and written communication skills
• Strong relationship-building skills with customers and business partners
• Ability to manage multiple priorities while maintaining attention to detail
• Strong problem-solving and critical-thinking abilities
• Proven ability to work effectively in a team environment
• Strong organizational and time management skills

Preferred Experience

• Experience in one or more of the following industries is highly preferred: Material handling, Forklift dealerships, Industrial manufacturing, Equipment distribution, Heavy equipment, Industrial products, Parts or service support
• Familiarity with forklifts, lift truck systems, or material handling equipment
• Experience supporting customers in a manufacturing or industrial environment
• Spanish fluency is a plus