Technical Lead -Labware LIMS at West Point, PA/ Rahway, NJ

About the Role

This position involves leading technical initiatives related to Labware LIMS, focusing on integrations, cloud infrastructure, and system troubleshooting within a matrixed IT environment.

Responsibilities

• Develop technical requirements, functional specifications, and solution design documentation for the Biostore platform and associated LIMS integrations based on business and scientific stakeholder collaboration.
• Create and maintain installation plans, deployment plans, test strategies, validation documentation, and SDLC deliverables to support compliant system implementation and operation.
• Develop and manage Jira epics, stories, tasks, and Xray test artifacts for project delivery, system validation, testing, defect management, and platform enhancements.
• Produce architecture diagrams, integration specifications, and advanced support documentation for the Biostore solution and connected systems.
• Coordinate test execution, issue resolution, release readiness activities, and vendor deliverables to ensure successful deployment and ongoing platform support.
• Translate technical anomalies into structured weekly performance reports and issue logs for project stakeholders.
• Collaborate with Integration Support, Product Owners, Infrastructure teams, and external vendors to coordinate system fixes and improvements.

Requirements

• Strong understanding of lab network architecture, API integration, and web services.
• Experience with communication protocols such as TCP/IP, HTTP/HTTPS, REST/SOAP, and MQTT or other device communication protocols.
• Experience connecting web applications with lab instruments and troubleshooting network, middleware, and interface issues.
• Familiarity with servers, firewalls, VPNs, routing, data transfer, message exchange, and system interoperability.
• Hands-on experience validating API connectivity between scientific and cloud-hosted applications.

Skills

• Cloud Infrastructure (AWS): Hands-on experience with Amazon Web Services (AWS), including managing EC2 instances, monitoring logs/metrics (e.g., CloudWatch), and understanding cloud networking and security principles.
• LIMS & Sample Management: Hands-on experience supporting Laboratory Information Management Systems (LIMS) or automated sample management software. Specific experience with Azenta BioStore, Benchling, or BioInventory systems is highly preferred.
• Application Troubleshooting: Strong technical problem-solving skills, including investigating application alerts (e.g., database connectivity drops, hardware controller offline states, and data read/write failures).
• Cross-Functional IT Collaboration: Experience operating within a matrixed IT structure, collaborating with Integration Support, Product Owners, Infrastructure teams, and external vendors.
• Technical Reporting: Ability to translate technical anomalies into structured reports and issue logs for stakeholders.