Technical Instructor I (IT Support)

About the role

Per Scholas is seeking an IT Support instructor to join our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.

Responsibilities

• Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
• Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
• Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

Qualifications

• Instructional Skill Sets: 1-3 years of teaching or training experience, strong technical background, ability to grasp and convey highly technical subject matter, ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment, strong communication skills
• Required Skill Sets: Proficient understanding of IT support fundamentals, familiarity with operating systems such as Windows, MacOS, and Linux, experience in troubleshooting common IT issues, knowledge of IT security protocols and best practices, ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities, understanding of cloud computing platforms and services, experience with mobile device management and troubleshooting, familiarity with virtualization technologies, knowledge of IT support and best practices and service level agreements (SLAs), ability to stay updated with the rapidly evolving tech landscape, commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
• Preferred Skill Sets: Experience in diagnosing, repairing, and maintaining various computer hardware, ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, experience in setting up and managing both wired and wireless networks, experience in configuring, troubleshooting, and securing mobile devices across various platforms, experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS, experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization, experience in understanding and managing server storage solutions, including RAID configurations and different disk types, experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.

Benefits & Perks

• Holidays & PTO: Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
• Comprehensive Medical Coverage: Multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
• Dental and Vision Insurance: Dental and vision plans are available. Employees who waive medical coverage receive employer paid dental and vision premiums.
• Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
• Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members.
• Parental Leave: Up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
• Additional Benefits & Perks: Employer-paid life and AD&D Insurance, short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Voluntary benefits include: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Resources include healthcare concierge support, financial wellness tools, and employee discount programs.

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.