Technical Inside Sales Representative-Ball Valves

About the Role

As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.

Responsibilities

• Maintain strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide excellent customer service via phone, email, and in-person interactions.
• Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.

Requirements

• 2 years minimum of successful inside sales or customer service experience in an industrial environment, specifically in Server Service Ball valves, automation, and flow control products.
• Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
• Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
• Detail-oriented with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel.
• Knowledge of supply chain systems preferred.
• Permanent work authorization in the USA is required.
• Understanding of industrial manufacturing environments is advantageous.
• High School Diploma or GED required at a minimum. Bachelor's degree or equivalent, relevant education and experience preferred.

About Bray International

Founded in 1986, Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision.

Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places people—our employees, customers, and partners—at the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

Benefits

• Competitive Pay Plans
• Comprehensive Benefits effective the first of the month after 30 days of employment, including:
  • Medical, dental, vision, and life insurance
  • Paid holidays and vacation
  • 401(k) plan with matching contributions
• Smoke-free, drug-free workplace ensuring a safe and productive atmosphere
• Numerous opportunities for career growth and professional development
• Exceptional company culture within a privately-owned business with over 30 years of engineered excellence

Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.