Insides Sales Manager-technical valve, fully onsite

Principle Responsibilities

• Develop and implement strategic sales plans that expand the customer base and ensure a strong and steady pipeline of prospective customers.
• Oversee customer proposal development.
• Recommend and/or approve the commercial and appropriate technical exceptions and clarifications to customer bid specifications.
• Review and approve cost estimates and commercial evaluations (risk, bonus/penalty, liquidated damages, escalation, etc.).
• Review and approve value-based prices and associated profit levels.
• Obtain executive management approval as required.
• Review and approve contracts and purchase orders to ensure that terms are complete and comply with Crane Nuclear PFT Corp. policies.
• Oversee work authorization and order entry to ensure work has been properly authorized and order entry is performed in a timely manner.
• Track sales targets on a monthly and quarterly basis. Proactively identify activities/strategy when sales are below targets.
• Supervise customer contact and support for expedites and other orders as required.
• Review and approve changes to existing commercial policies.
• Review and approve development of innovative commercial terms, responsive to customer needs, in support of Crane Nuclear PFT Corp. domestic and international activities.
• Refined and track KPI metrics as they relate to Sales activities.
• Review and improve the processes for proposal development, pricing, terms and conditions, purchase order review, work authorization, and order entry.
• Develop and maintain the Inside Sales budget.
• Participate in Strategy Deployment monthly review meetings, review Inside Sales metrics, and prepare and present root cause analysis and countermeasures.
• Participate in organization strategic breakthrough initiatives and continuous improvement.
• Using the Crane Intellectual Capital Review process, lead company dialogues regarding employee performance and potential to assure development and desired career progression.
• Develop succession plans for key personnel.
• Provide coaching and mentoring to department personnel.
• Aid with all aspects of the Inside Sales functions. Serve as backup when needed in all phases of customer service.

Qualifications/Experience

• Bachelor’s Degree in Business or related field required.
• Technical valve experience a plus.
• 3+ years prior experience with managing an inside or outside sales team, and/or sales programs.
• 5+ years prior professional sales experience in manufacturing industry.
• Demonstrated understanding and execution of principles and processes for providing customer and personal services, including customer needs assessment, and evaluation of customer satisfaction.
• Thorough knowledge and understanding of proposals, pricing, terms and conditions, contract/PO review, order entry, and customer support.
• A thorough understanding of the fundamentals of Lean including single piece flow, value stream and process mapping, standard work, visual management, 5S, and KPI’s.
• Ability to organize and manage multiple priorities.
• Effective communication skills (verbal, written, presentation/training) and the ability to successfully interact with diverse personalities at all levels in a multi-cultural environment.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills (Microsoft Suite – Excel, Word, Outlook).
• Ability to travel up to 10%.