Inside Technical Sales Representative

About the role

The Inside Technical Sales Representative will engage with existing and potential customers through various communication channels to understand their needs and provide technical solutions. Building strong relationships, responding to inquiries, and presenting product information accurately are key aspects of this role.

Responsibilities

• Engage with existing and potential customers via phone, email, and online platforms to understand their needs and provide technical solutions.
• Build and maintain strong relationships with customers and prospective customers.
• Respond promptly to customer inquiries and provide accurate information about products, pricing, availability, and delivery times.
• Develop a deep understanding of our products, including their features, possible applications, technical specifications, and benefits to our customers and/or prospects.
• Provide technical assistance and guidance to customers, including product selection, troubleshooting, and customization options.
• Prepare and present quotes, proposals, and sales contracts to customers, ensuring alignment with their requirements and expectations.
• Conduct remote visits and present igus products virtually as needed.
• Ask qualifying questions to determine potential opportunities.

Requirements

• Bachelor's degree or equivalent work experience required.
• Previous inside sales, customer service, or related experience preferred.
• Experience with Salesforce CRM or a similar CRM platform is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and problem-solving skills.
• Proficient in Microsoft Office.
• Ability to work independently and collaboratively in a team environment.
• Reliable, dependable, and committed to regular attendance and punctuality.

Benefits

• Competitive base salary with ongoing growth opportunities.
• Complete benefits package:
  • Company-paid HSA medical plan.
  • Company-paid dental.
  • Company-paid life insurance.
  • Supplemental life insurance.
  • Vision insurance.
  • Short and long-term disability insurance.
  • Retirement with company contributions.
• 20 paid time off days per year, plus 9 holidays.
• Subsidized lunch on-site.

Schedule

9 AM – 6 PM