Technical Infrastructure Program Manager, Internet Capacity Provisioning, Internet Capacity Engineering

About the role

The AWS GCNA (Global Connectivity and Network) Internet Edge team is seeking a Technical Infrastructure Program Manager to support internet capacity provisioning and related activities across cross-functional projects.

Responsibilities

• Working directly with technical business development peers
• Developing trust-based relationships with deployment key stakeholders
• Leading deployments at order and circuit level physical provisioning, coordinating logical provisioning to move circuits to operational
• Identifying operational inefficiencies, improving processes, automating tasks, and partnering with cross-functional teams to develop new solutions
• Maintaining order level visibility and ownership to go live
• Generating actionable insights and workflow changes through the use of metrics, dashboards, and deep live analysis
• Owns end-to-end external peering communication during the lifecycle of provisioning and/or related activities, managing and following up with external providers as required to meet customer SLAs
• Holding key customers meetings to manage expectations and prioritize key deployment orders
• Holding key partner meetings with required data center or business development teams to ensure SLAs are met across the process

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

Qualifications

• Understanding of TCP/IP and networking protocols
• CCNA/JNCIA certified preferred

Skills

• Experience working with layer 1 and layer 2 network protocols and effective troubleshooting across physical infrastructure

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.