Technical Infrastructure Program Manager, Infrastructure Capacity Management

About the role

A Technical Infrastructure Program Manager (TIPM II) is responsible for managing a small or existing infrastructure technology program, successfully delivering infrastructure builds that may require modification from defined templates to meet program goals. You work independently, seeking guidance as needed.

Responsibilities

• Manage difficult and/or cross-functional infrastructure builds/goals
• Work with multiple teams if program goals require it
• Partner with vendors, customers, partner teams, and engineering teams
• Own program communication and status updates
• Capable of adapting infrastructure builds to varying scenarios
• Interpret how dependencies of infrastructure builds interact
• Spot integration risks and ask the right technical questions to ensure appropriate trade-offs
• Deep dive and define infrastructure requirements and dependencies for mature technical products
• Understand business problems, workflows, technologies, automation/tools, and interdependencies
• Partner with technical managers to secure resources, set project priorities, milestones, and drive delivery
• Write PR/FAQs, support OP1-2 efforts, and create strategic program documentation
• Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately
• Works across teams
• Influences customers, roadmap priorities, decisions, and engineering processes
• May influence external entity interactions
• Advises managers (up to 3 tiers above your level)

Strategic Work

Understand business problems, workflows, technologies, automation/tools, and interdependencies
Partner with technical managers to secure resources, set project priorities, milestones, and drive delivery
Write PR/FAQs, support OP1-2 efforts, and create strategic program documentation
Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately

Scope and Influence

Works across teams
Influences customers, roadmap priorities, decisions, and engineering processes
May influence external entity interactions
Advises managers (up to 3 tiers above your level)

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team works on the most challenging problems, with thousands of variables impacting the supply chain, and delivers the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Qualifications

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline

Preferred Qualifications

• Experience creating, iterating, and improving end-to-end operations
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• 3+ years professional experience (in high technology or consumer electronics)
• MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.