Technical Infrastructure Progam Manager, Network Delivery Team

Key job responsibilities

• Own the end-to-end lifecycle of data and voice circuits, including demand planning, ordering, implementation, upgrades, optimization, and decommissioning.
• Drive execution of circuit delivery across Amazon’s North America infrastructure at scale, ensuring timelines and quality standards are met.
• Identify opportunities for automation and process improvements to reduce manual effort and improve delivery efficiency.
• Troubleshoot and resolve complex delivery issues involving telecom vendors, internal stakeholders, and cross-functional teams.
• Partner with Engineering, Network Operations, Launch, and Real Estate teams to assist new site launches, retrofits, bandwidth upgrades, and network redesign initiatives.
• Engage with telecom service providers to coordinate deliveries, track performance, and ensure service quality.
• Contribute to building scalable mechanisms and standard processes to guide high-volume network expansion.
• Guide cross-functional programs aimed at improving launch readiness, reducing delivery cycle time, and increasing network availability.

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program management or technical project management experience
• Experience in telecom/network delivery, WAN infrastructure, or circuit lifecycle management
• Strong program or project management skills with the ability to manage multiple priorities
• Experience working with telecom vendors and managing service delivery
• Ability to troubleshoot complex network delivery issues across multiple stakeholders
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with large-scale network deployments or infrastructure programs
• Familiarity with automation, tooling, or process improvement initiatives
• Experience with data center connectivity, including WAN circuits, cross-connects, and colocation environments