Infrastructure Delivery Manager, Infrastructure Delivery

About the role

AWS is expanding its infrastructure management team and seeks a technology manager with experience in people management, robust technical understanding, and the ability to lead and grow the team.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
• Manage inbound capacity from receiving through deployment stages.
• Guide, train, and educate staff on best practices related to service owner issues.
• Manage tasks and deliverables across small to large-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Coordinate team resources to support project and delivery needs, including emergency projects, change management, and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Drive compliance to Amazon performance management requirements.

Requirements

• Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
• Manage inbound capacity from receiving through deployment stages.
• Guide, train, and educate staff on best practices related to service owner issues.
• Manage tasks and deliverables across small to large-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Coordinate team resources to support project and delivery needs, including emergency projects, change management, and maintenance window support, and potential off-hours and on-call needs.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Drive compliance to Amazon performance management requirements.

Qualifications

• Bachelor's degree, or equivalent experience in an industry role.
• 2+ years of data center engineering or operations experience.
• 2+ years of team management experience.
• 2+ years of networking experience (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).

Skills

• Experience with building physical data center such as copper/fiber cabling.
• Experience developing operational metrics to drive efficiencies.
• Experience representing your team/technical area to senior management.
• Experience in contributing to the definition and implementation of automation opportunities within an deployment/build environment.
• Experience with lean methodologies and Six-Sigma or similar qualification.
• Organizational and planning skills.
• Broad understanding of infrastructure technologies installation and design.
• Knowledge of network cabling, optic types, and test equipment.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is $78,400.00 - $137,300.00 USD annually.

Schedule

Work/Life Balance: Amazon values work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.