Technical Implementation Specialist – Mountain/Western Region

Responsibilities

• Responsible for the technical implementation with customer counterparts (information technology, biomedical / clinical engineering / informatics)
• Serves as the liaison between the customer and the Fresenius Kabi technical team for any issues that arise during the implementation
• Engages with customer’s technical groups for joint solution development
• Participates in customer technical support team activities as needed
• Gathers and analyzes data on the installed systems for continuous product improvement efforts
• Coordinates closely with the Implementation Project Manager to ensure that technical activities remain on schedule throughout the project
• Assists and delivers product presentations, as necessary, and provides sales support to include participating in RFI/RFPs and demonstrations
• Collaborates with cross-functional work teams (engineering, marketing, manufacturing, operations) to define streamlined customer support solutions
• Collaborates with sales on prospect engagements, RFP responses, etc. as required
• Travels up to 75%
• Attends local, regional, and national meetings as needed
• Participates in any and all reasonable work activities as assigned by management

Requirements

• Bachelor’s degree required (Biomedical engineering degree preferred)
• Minimum of 5 years related work experience (medical device experience preferred)
• FDA compliance experience is a plus
• Deep experience with system installation and support environments in clinical settings
• Abundant experience working with customers
• Excellent communication and collaboration skills
• Experience providing professional services to clinical environments
• Experience with integrating hospital systems including EMR integration (Epic, Cerner, Meditech)
• Experience with web interfaces and APIs, used by enterprise grade systems
• Working knowledge of Wi-Fi, networking, remote access techniques, VPNs, firewalls
• Familiarity with SQL, report generation & databases
• Experience with regulatory compliance for medical devices (complaint reporting, installation records, service records)
• Excellent team player with strong interpersonal skills
• Ability to work flexible hours and weekends to meet business/customer needs
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment