Technical Implementation Specialist

What You’ll Do

• Sit at the intersection of product development and care delivery
• Translate complex clinical and operational processes into purpose-built tools
• Partner closely with a service designer to understand and map new processes onto our tools
• Focus on the technical implementation and productization of those processes
• Ensure that your approach serves the care team, engineering, and data science
• Work on creative implementation within our current tooling
• Maintain and curate existing configurations
• Help shape the product direction that evolves these tools to better support care teams over time

Day-to-Day

• Execute configurations in close collaboration with a service designer
• Create structured documentation systems for clean data capture
• Build and test automations within Thyme Box, considering edge cases
• Build tasking that clearly maps out complex, branching processes
• Investigate bugs and unexpected behavior
• Build transparency and understandability
• Audit and maintain existing configurations
• Improve consistency, define best practices, deprecate outdated elements, and build for scale

Product and Technical Foundations

You have relevant experience with digital products—such as a product manager, product designer, or in a technical implementation role.

While not necessarily an engineer, you understand web applications and can read, debug, and write simple code.

You think like an engineer about data models, edge cases, and downstream impacts of implementation decisions.

Detail Orientation

You can juggle a high volume of requests without sacrificing organization or accuracy.

You document carefully and communicate proactively.

You don’t let details slip.

Systems Stewardship

You take ownership of our tools as living systems—not just building, but curating on an ongoing basis.

Naming conventions and consistency matter to you.

You proactively address technical debt, define best practices, and push back when a short-term request would create long-term disorder.

Creative Problem Solving

When a request fits neatly into existing patterns, you execute with precision.

When it doesn’t, you quickly generate scrappy short-term solutions while articulating a longer-term alternative vision.

You make educated guesses and iterate rigorously.

Technical Translation

You communicate fluidly in both directions—explaining technical concepts plainly to non-technical teammates, and engaging clearly with engineers and data scientists on existing logic, edge cases, and future tradeoffs.

Humility and Collaboration

You listen first, act second.

You approach new requests and problems with curiosity.

You build consensus by default, but can drive tough decisions when needed.

You push the pace.

You recognize that hard problems are solved by teams, not individuals.

You say what you’ll do, and do what you say.

You speak up when something goes awry, and roll up your sleeves to help address it.

Learn More About Our Existing Systems

• Thyme Box: An oncology navigation care delivery platform.
• How does Thyme Box supercharge our care team?
• What are our values at Thyme Care?

Salary Information

The base salary for this role is $139,500-$155,000.

The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare.

We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build.

We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve.

We are an equal-opportunity employer.