Technical Implementation Specialist

About the role

Reporting to the VP of Operations, we are hiring a Technical Implementation Specialist to join our team and lead end-to-end software implementations for clients in the single-family lending space.

As our new Implementation Specialist you will act as the bridge between customers, Product, Development, IT, and Operations teams to ensure implementations are delivered successfully, align with performance and security standards, and are adopted effectively through training, change management, and ongoing support.

Responsibilities

• Lead end-to-end software implementations.
  • You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space.
  • You will ensure implementations are delivered on time, aligned with business requirements, meet performance and security standards, and are adopted successfully through training, change management, and ongoing support.
• Owning implementation planning, discovery, and project execution.
  • You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations.
  • You will proactively identify risks, troubleshoot implementation challenges, and escalate issues when required to keep projects moving forward successfully.
• Act as the bridge between clients and technical teams.
  • You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities.
  • You will collaborate closely with Product, Engineering, IT, Operations, and Client Services teams to align technical solutions with client needs and business goals.
• Drive technical implementation solutioning.
  • This is not a traditional project management role focused only on coordination and timelines. You will participate in technical discussions related to APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps while helping clients understand capabilities, limitations, and solution options.
• Lead communication, training, and stakeholder alignment.
  • You will facilitate implementation meetings, provide proactive status updates, manage expectations, and translate technical concepts into clear, user-friendly language for technical and non-technical audiences.
  • You will support client onboarding, training, and adoption while building trusted relationships across internal and external stakeholders.
• Strengthen implementation standards and operational readiness.
  • You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.
  • You will help shape a growing Professional Services function.

Requirements

• The implementation experience.
  • You have experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment.
  • You understand how to manage multiple implementation projects simultaneously while balancing timelines, stakeholder expectations, business requirements, and user adoption.
  • Experience within mortgage lending, loan origination, servicing, housing finance, or other financial systems environments is strongly preferred, including exposure to loan servicing, underwriting, or mortgage platforms and compliance-heavy environments.
• The technical skills.
  • You are comfortable working through technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
  • You understand implementation lifecycles and can collaborate effectively with Product, Engineering, IT, and Operations teams to troubleshoot issues, identify solutions, and guide clients through complex technical and operational changes.
  • You can confidently communicate technical concepts with both clients and internal teams while supporting onboarding, configuration, testing, training, and go-live activities.
• The project planning and analytical mindset.
  • You have experience managing implementation plans, schedules, milestones, and deliverables while proactively identifying risks, dependencies, and gaps.
  • You are detail-oriented, organized, and able to think critically through implementation challenges while balancing technical requirements with business needs.
• The interpersonal and communication skills.
  • You are a proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders.
  • You are comfortable leading conversations, facilitating meetings, and translating technical concepts into clear, user-friendly language for technical and non-technical audiences alike.
  • You know when to pick up the phone, navigate challenges collaboratively, and maintain confidence and transparency throughout a project lifecycle.
• The flexibility and ownership.
  • You thrive in a dynamic, client-facing environment where priorities shift and no two implementations are identical.
  • You are comfortable working independently, managing multiple clients and projects at once, and taking ownership of outcomes.
  • You are flexible to support implementation activities outside standard business hours as needed and open to occasional travel for client implementations and relationship management activities, estimated at approximately 10–20%.

Qualifications

• Purpose-driven impact.
  • Your work will directly support Housing Finance Agency (HFA) clients by leading successful software implementations that power critical housing finance and loan servicing operations across the United States.
• Shape and build a growing function.
  • As the first hire within a new Professional Services and implementation function, you will help define how implementations are delivered moving forward.
• Career growth and organizational visibility.
  • You will work directly with leadership and cross-functional teams across the organization while building deep expertise in mortgage lending, loan servicing, and housing finance systems.

Skills

• Technical skills.
  • You are comfortable working through technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
  • You understand implementation lifecycles and can collaborate effectively with Product, Engineering, IT, and Operations teams to troubleshoot issues, identify solutions, and guide clients through complex technical and operational changes.
  • You can confidently communicate technical concepts with both clients and internal teams while supporting onboarding, configuration, testing, training, and go-live activities.
• Project planning and analytical mindset.
  • You have experience managing implementation plans, schedules, milestones, and deliverables while proactively identifying risks, dependencies, and gaps.
  • You are detail-oriented, organized, and able to think critically through implementation challenges while balancing technical requirements with business needs.
• Interpersonal and communication skills.
  • You are a proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders.
  • You are comfortable leading conversations, facilitating meetings, and translating technical concepts into clear, user-friendly language for technical and non-technical audiences alike.
  • You know when to pick up the phone, navigate challenges collaboratively, and maintain confidence and transparency throughout a project lifecycle.
• Flexibility and ownership.
  • You thrive in a dynamic, client-facing environment where priorities shift and no two implementations are identical.
  • You are comfortable working independently, managing multiple clients and projects at once, and taking ownership of outcomes.
  • You are flexible to support implementation activities outside standard business hours as needed and open to occasional travel for client implementations and relationship management activities, estimated at approximately 10–20%.

Benefits

This is a full-time, fully remote position within the US working Eastern Standard hours.

Pay

Commensurate with experience.

Schedule

Eastern Standard Hours.

Benefits

Varies.

Application Instructions

N/A.

Equal Opportunity Employer

Aquila and Emphasys Software promote equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.