Technical Implementation Manager II

About the role

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our North America Sales and Relationship Management teams to ensure onboarding excellence.

Responsibilities

• As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
• Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation/Hyper-care support
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams, providing internal knowledge transfer
• Drive continuous improvement in implementation methodology, tools, and processes across the team
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Requirements

• Fluent in English and Spanish
• French speaking bonus
• 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
• Knowledge of system integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills, both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Qualifications

• Knowledge of Higher Education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce etc.
• Experience with Fintech, Technology or Consulting companies
• Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
• Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.

Skills

• Technologies We Use: Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite

Pay

The US base salary range for this full-time position is $85,000 - $92,000.

Schedule

Full-time